Senior Client Onboarding Specialist
EmpowerSalary not specified
Full Time
Senior (5 to 8 years)
$95,000 – $130,000Compensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
YesVisa
Fintech, HRIndustries
Requirements
- 1-2+ years of experience in operations, HR, consulting, or program management (exceptional high-slope candidates with less experience will be considered)
- Track record of managing complex, multi-stakeholder processes
- Experience in high-growth tech companies or fast-paced consulting environments preferred
- Data analysis skills and comfort with metrics-driven decision making
- Bachelor's degree or equivalent experience
- Live for operational excellence: naturally organized, detail-obsessed, and nothing falls through the cracks
- Influence without authority: successfully coordinated complex projects across multiple stakeholders who don't report to you
- Balance warmth with intensity: make someone feel welcomed while pushing them to perform at their highest level
- Think in systems and data: measure success by metrics, trends, and quantifiable improvements
- Learn and iterate quickly: comfortable with ambiguity and see every week as a chance to make onboarding better
- Communicate with precision: create clear, thoughtful content and facilitate engaging programming
Responsibilities
- Coordinate end-to-end visa and immigration processes for international employees (Pre-Boarding Operations, 25%)
- Manage background check processes to ensure on-time starts (Pre-Boarding Operations, 25%)
- Temporarily own IT systems and equipment coordination (until IT Manager hire) (Pre-Boarding Operations, 25%)
- Track and resolve any pre-boarding blockers that could delay start dates (Pre-Boarding Operations, 25%)
- Design and execute cohort-based onboarding for new hires weekly (Onboarding Program Execution, 50%)
- Coordinate and schedule cross-functional programming, ensuring all departments deliver their components (Onboarding Program Execution, 50%)
- Create an intense yet welcoming experience that reinforces our hard-charging culture (Onboarding Program Execution, 50%)
- Maintain energy and momentum throughout the onboarding journey (Onboarding Program Execution, 50%)
- Ensure seamless logistics from day 1 through 90-day milestone (Onboarding Program Execution, 50%)
- Partner with leadership to continuously iterate on onboarding programming (Program Innovation & Improvement, 25%)
- Define and track success metrics including time-to-productivity, new hire NPS, and manager satisfaction (Program Innovation & Improvement, 25%)
- Identify bottlenecks and implement data-driven improvements (Program Innovation & Improvement, 25%)
- Push departments to develop role-specific onboarding tracks (Program Innovation & Improvement, 25%)
- Collaborate with our People Analytics & Insights Strategist to measure program effectiveness (Program Innovation & Improvement, 25%)
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary range for the Senior People Operations Specialist role?
The salary range is $95K - $130K.
Is this a remote position or does it require office work?
This information is not specified in the job description.
What skills are needed to thrive in this role?
You'll need to live for operational excellence by being naturally organized and detail-obsessed, excel at influencing without authority, and thrive in a hard-charging, fast-paced environment.
What is the company culture like at Kikoff?
Kikoff maintains a culture of excellence and intensity, believing in moving fast, raising the bar, and drinking from the firehose while scaling rapidly.
What makes a strong candidate for this position?
Strong candidates are detail-obsessed operational executors who can influence without authority, drive accountability, and create intense yet welcoming onboarding experiences in a high-velocity environment.
Kikoff
Credit building services for individuals
About Kikoff
Kikoff helps individuals, especially those with low or no credit, build a positive payment history and improve their credit scores. Its services are user-friendly and do not require credit checks, making them accessible to a wide range of clients. Kikoff offers tools for credit management, including easy disputing, rent reporting, and credit monitoring reports, along with an optional Autopay feature. The company's goal is to empower users to take control of their credit journey and achieve significant improvements in their credit scores.
San Francisco, CaliforniaHeadquarters
2019Year Founded
$41.3MTotal Funding
SERIES_BCompany Stage
Fintech, Financial ServicesIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Stock Options
Unlimited Paid Time Off
Risks
Increased competition from new fintech startups could dilute market share.
Regulatory scrutiny may lead to increased compliance costs for Kikoff.
Economic downturns could decrease consumer spending, impacting revenue.
Differentiation
Kikoff offers credit building without credit checks, making it accessible to many.
The platform provides easy disputing and rent reporting to enhance credit scores.
Kikoff's Autopay feature ensures clients never miss a due date.
Upsides
Kikoff recognized as a top credit builder app in 2024.
AI-driven tools can enhance user experience with personalized strategies.
Partnerships with educational platforms can attract younger demographics.
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