Senior Payments Operations Specialist

Location Type: Remote Employment Type: Full-Time

🚀 Who Are We?

Welcome to Welltech—where health meets innovation! 🌍

As a global leader in the Health & Fitness industry, we’ve crossed over 220 million installs with life-changing apps, all designed to boost well-being for millions. Our mission? To improve the health of millions of people through intuitive nutrition trackers, powerful fitness solutions, and personalized wellness journeys—all powered by a diverse team of over 700+ passionate professionals with a presence across 5 hubs.

Why Welltech?

Imagine joining a team where your impact on global health and wellness is felt daily. At Welltech, we strive to be proactive wellness partners for our users, while continually evolving ourselves.

What We're Looking For

We are seeking a Senior Payments Operations Specialist to lead and optimize our payment processes, focusing on monitoring key billing performance indicators, managing routing and cascading strategies, and ensuring seamless transaction flows. In this role, you will collaborate closely with payment providers and cross-functional teams to identify and resolve anomalies, improve operational efficiency, and reduce transaction failures and costs. You will play a vital part in scaling and strengthening our payment infrastructure while maintaining proactive communication and high-quality standards.

Key Responsibilities:

• Monitor key billing performance indicators (KPIs), including approval rates, declined transactions and their reasons, timeouts, processing times, and payment distribution.
• Establish and optimize scalable payment operational processes, encompassing routing, cascading, and retry strategies.
• Escalate drops and anomalies to providers and relevant internal teams, ensuring timely feedback on estimated times of fixes (ETAs) and status updates.
• Collaborate with various departments such as marketing, product, CRM, customer support, and analytics to address their requests.
• Deeply analyze current payment flows, methods, provider back-offices, existing monitoring, analysis reports, and internal tools.
• Communicate critical changes in provider terms or billing to relevant teams.
• Conduct payment and routing/cascading tests, and monitor results.
• Identify opportunities to streamline workflows, enhance system functionality, and reduce transactional errors and costs.

Required Skills:

• 3+ years of experience as a Billing Specialist or Billing Analyst in online payments.
• Strong aptitude for numbers and processing transactional information.
• Proficient in Microsoft Excel and other MS Office software.
• Solid understanding of online payment funnels and flows.
• Experience in written communication with international customers or partners.
• Basic understanding of payment and transactional systems and services.
• Eagerness to expand knowledge about payment systems.

Soft Skills:

• Exceptional attention to detail.
• High level of responsibility.
• Proactive approach.
• Strong communication skills.
• Excellent teamwork abilities.
• Aptitude for multitasking and quick reaction to processing problems.
• Persistence.
• Ability to effectively address and resolve issues in communication with providers.

Nice to Have:

• Experience with Tableau, SQL, and logs.

Candidate Journey

1. ⭕️ Recruiter call
2. ⭕️ Meet a team member
3. ⭕️ Skills assessment
4. ⭕️ Meet the Leadership team

✨ Why You’ll Love Being Part of Welltech:

• Grow Together: Join a culture that champions both personal and professional growth. Here, you’ll thrive as we learn, evolve, and succeed together.
• Lead by Example: No matter your role, your leadership matters. Every team member is empowered to inspire and make an impact.
• Results-Driven: We’re all about achieving meaningful outcomes. It’s not just about the effort, but the difference we make every day.
• We Are Well-Makers: Be part of a movement that’s creating a healthier, happier world. Together, we make well-being a reality!

Check out some of our products:

• Muscle Booster — https://musclebooster.fitness/
• Yoga-Go — https://yoga-go.io/
• WalkFit - http://walkfit.pro