Senior Partner Solutions Engineer at FreshBooks

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, SaaS, Customer Experience, Employee ExperienceIndustries

Requirements

3-5 years of experience in Solution Engineering
Proven experience as a Solutions Engineer or equivalent role, specifically supporting partner-led sales motions
A collaborative mindset and passion for enabling others—especially partners—to succeed
A passion for clear communication and strong interpersonal skills

Responsibilities

Act as the primary technical subject matter expert for strategic partners, conducting deep-dive training, developing technical collateral, and ensuring they are fully equipped to position and demonstrate the joint value of Freshservice and Freshdesk
Collaborate closely with partner sales teams to lead discovery sessions, qualify opportunities, and define technical strategy for enterprise-level deals encompassing both Employee and Customer Experience use cases
Design and deliver advanced, tailored product demonstrations and proofs-of-concept that seamlessly showcase the power of both Freshservice and Freshdesk working together to solve integrated IT, HR, and Customer Support challenges
Articulate the complex business value of the unified, AI-powered platform architecture, translating technical capabilities across ITSM, ESM, and CX into clear, compelling ROI stories for executive-level audiences
Create and refine engaging, high-impact presentations and technical documents to simplify the platform's value proposition for diverse partner and customer audiences
Be a consultative leader for partners, bringing clarity, insight, and deep product/industry empathy into every interaction to drive joint success and revenue growth
Partner closely with internal Freshworks Sales, Product, and Partner Managers to provide critical feedback and ensure alignment between partner needs and product roadmap direction

Skills

Key technologies and capabilities for this role

Partner EnablementGTMTechnical AdvisoryFreshserviceFreshdeskSales EngineeringCustomer ExperienceEmployee Experience

Questions & Answers

Common questions about this position

Is this role remote or on-site?

The role is on-site.

What is the salary range for this position?

This information is not specified in the job description.

What key skills are needed for this Senior Partner Solutions Engineer role?

The role requires being highly collaborative, thriving in dynamic partner-focused environments, exceptional communication skills, and expertise in solutioning for Freshservice (Employee Experience) and Freshdesk (Customer Experience) products.

What is the company culture like at Freshworks?

Freshworks emphasizes a people-first approach to AI, building uncomplicated service software for exceptional customer and employee experiences, with a collaborative team environment focused on real impact.

What makes a strong candidate for this position?

A strong candidate is an experienced, versatile solution leader who excels as a trusted technical advisor, conducts partner enablement, leads joint sales cycles, and designs advanced demonstrations for enterprise deals.

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Toronto, CanadaHeadquarters

2003Year Founded

$149.6MTotal Funding

DEBTCompany Stage

Consumer Software, FintechIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

401(k) Company Match

Stock Options

Unlimited Paid Time Off

Parental Leave

Home Office Stipend

Professional Development Budget

Risks

Increased competition from market leaders may impact FreshBooks' market share.

Dependency on Stripe's technology could pose risks if Stripe faces issues.

Economic downturns may threaten FreshBooks' subscription-based revenue model.

Differentiation

FreshBooks offers a user-friendly platform for non-accountants, simplifying financial management.

The company provides mobile-friendly solutions, catering to the rise of remote work.

FreshBooks' integration with Shopify enhances e-commerce capabilities for online businesses.

Upsides

FreshBooks' subscription model aligns with industry trends, boosting customer acquisition and retention.

The expansion of Stripe Connect features enhances FreshBooks Payments, improving payment processing.

AI-driven financial analytics tools can provide predictive insights, enhancing decision-making.

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