Senior Operations Manager, Strategic Accounts at Commure

Mountain View, California, United States

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$110,000 – $140,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, HealthtechIndustries

Requirements

5+ years experience in consulting, investment banking, and/or operations at a fast-paced growth tech company
Experience with data analysis and developing data-driven solutions to new challenges
Familiarity with SQL (there will be an open-resource basic SQL assessment as part of the interview process)
Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success
Ability to oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of key metrics
Experience working cross-functionally with sales, operations, and engineering

Responsibilities

Standardize and improve internal and client operations to improve quality, reporting and efficiencies
Drive client growth through operational optimization and new growth initiatives
Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months
Ensure the efficient and timely execution of all essential aspects of internal operations projects, from project initiation to launch
Engage in cross-functional collaboration with key internal stakeholders, including Product, Engineering, Billing, Launcher, Account Management, and other Operations teams
Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency
Breakdown complex, challenging business problems
Own execution and outcomes
Drive operational metrics (process throughput, defect rate, etc.)
Understand the business in-and-out to be proactive about solving emerging problems

Skills

Revenue Cycle Management

Business Process Definition

Cross-Functional Collaboration

Account Management

Operations

Strategic Accounts

Commure

Healthcare technology for data integration and safety

About Commure

Commure focuses on improving the healthcare industry by providing technology solutions that connect and empower healthcare workers. Its main product, CommureOS, is a lightweight operating system that integrates various healthcare technologies and datasets, helping providers streamline workflows and enhance patient care by delivering critical insights when needed. Additionally, Commure offers Commure Strongline, a discreet wearable badge that allows healthcare staff to quickly call for help, improving safety in potentially dangerous situations. This badge was developed with input from frontline workers and security experts to meet the specific needs of healthcare environments. Commure serves hospitals, clinics, and other healthcare facilities through a software-as-a-service (SaaS) model, charging subscription fees for access to its products. The company's goal is to create a more connected and safe healthcare ecosystem, ultimately enabling healthcare providers to deliver better care.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$745.2MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Parental Leave

Risks

Increased competition in AI scribe technology may pressure market share and pricing.

Integration of Memora Health's platform may face alignment challenges with existing systems.

Free AI scribe offering might strain resources if not monetized effectively.

Differentiation

CommureOS integrates disparate healthcare datasets, enhancing decision-making and operational efficiency.

Commure Strongline badge improves staff safety with rapid emergency alerts.

Commure's AI-powered scribe tool automates documentation, saving providers significant time.

Upsides

Acquisition of Augmedix enhances AI medical documentation, improving clinical decision-making.

Merger with Athelas creates a $6B healthcare infrastructure company, expanding resources.

Free AI scribe tool offers competitive advantage by broadening technology accessibility.

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