Senior Operations Manager, RCM Strategic Launch (Patient Eligibility) at Commure

Mountain View, California, United States

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$120,000 – $150,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, HealthtechIndustries

Requirements

5+ years of experience in consulting, investment banking, or operations at a high-growth SaaS or tech-enabled company
Strong analytical and problem-solving skills, with proficiency in SQL and Excel (a basic SQL assessment will be part of the interview process)
Proven ability to lead complex, cross-functional projects from inception to completion
Demonstrated bias for action, intellectual curiosity, and a deep sense of ownership
Excellent communication skills

Responsibilities

Lead the implementation and launch of Patient Eligibility workflows for our most strategic accounts, ensuring flawless execution and high client satisfaction
Serve as the primary point of contact for eligibility onboarding, proactively identifying and resolving roadblocks before they impact timelines
Collaborate cross-functionally with Sales, Product, Engineering, and Ops to align implementation strategies with company goals and customer needs
Own pre- and post-launch eligibility KPIs, continuously monitoring performance and driving improvements
Identify product and process gaps, translate customer feedback into actionable insights, and collaborate with Product to influence roadmap decisions
Build scalable systems and repeatable processes to support a rapidly growing customer base
Act as a thought partner across the business, identifying emerging operational challenges and creating data-driven solutions
Synthesize complex issues into actionable insights and clearly communicate recommendations, risks, and blockers to leadership and stakeholders

Skills

Key technologies and capabilities for this role

Revenue Cycle ManagementPatient EligibilityCustomer ImplementationStrategic OperationsCross-Functional CollaborationProduct LaunchHealthcare Operations

Questions & Answers

Common questions about this position

What is the salary range for the Senior Operations Manager role?

The salary range is $120K - $150K.

Is this position remote or onsite, and where is the office located?

This is an onsite position requiring work 5 days a week in the Mountain View, CA office.

What key skills or experiences are required for this role?

The role requires strong operational skills to lead implementations, cross-functional collaboration with Product, Engineering, Sales, and Ops, proactive problem-solving, and the ability to own and monitor KPIs.

What is the company culture like at Commure?

Commure fosters a hyper-growth environment with bold ambitions to transform healthcare, emphasizing cross-functional collaboration, rapid growth in responsibility, and a focus on high-impact work in a mission-driven culture.

What makes a strong candidate for this Senior Operations Manager position?

A proactive operator with experience in end-to-end ownership of strategic implementations, cross-functional collaboration skills, and the ability to drive KPIs in a fast-paced environment stands out.

Commure

Healthcare technology for data integration and safety

About Commure

Commure focuses on improving the healthcare industry by providing technology solutions that connect and empower healthcare workers. Its main product, CommureOS, is a lightweight operating system that integrates various healthcare technologies and datasets, helping providers streamline workflows and enhance patient care by delivering critical insights when needed. Additionally, Commure offers Commure Strongline, a discreet wearable badge that allows healthcare staff to quickly call for help, improving safety in potentially dangerous situations. This badge was developed with input from frontline workers and security experts to meet the specific needs of healthcare environments. Commure serves hospitals, clinics, and other healthcare facilities through a software-as-a-service (SaaS) model, charging subscription fees for access to its products. The company's goal is to create a more connected and safe healthcare ecosystem, ultimately enabling healthcare providers to deliver better care.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$745.2MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Parental Leave

Risks

Increased competition in AI scribe technology may pressure market share and pricing.

Integration of Memora Health's platform may face alignment challenges with existing systems.

Free AI scribe offering might strain resources if not monetized effectively.

Differentiation

CommureOS integrates disparate healthcare datasets, enhancing decision-making and operational efficiency.

Commure Strongline badge improves staff safety with rapid emergency alerts.

Commure's AI-powered scribe tool automates documentation, saving providers significant time.

Upsides

Acquisition of Augmedix enhances AI medical documentation, improving clinical decision-making.

Merger with Athelas creates a $6B healthcare infrastructure company, expanding resources.

Free AI scribe tool offers competitive advantage by broadening technology accessibility.

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