Senior Process Improvement Professional
HumanaSalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, BankingIndustries
Requirements
- High School Diploma, GED, Equivalent Certification
- At least 3 years of experience in Retail Bank
- At least 2 years of Coaching, Mentoring, or People Leadership experience
- At least 2 years of experience using Google Suite or Microsoft Office
- At least 1 year of experience with Project or Process Management
Responsibilities
- Driving process improvements with desired customer outcomes, in alignment with industry standards and meeting regulatory and legal requirements
- Tracking and resolving process breakdowns
- Developing and maintaining formal process documentation including procedures and process flow diagrams
- Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
- Accountable for achieving business goals for a team
- Provide continuous feedback and coaching to improve and maintain efficiency metrics, quality results and mitigate risks
- Prepare and deliver monthly 10/10s with direct reports
- Manage business level metrics (SLA, Quality, Risk) to high efficiency standards
- Share in the accountability for business level functions (risk, cost, etc.)
- Motivate and develop associates and help them achieve their career goals
- Define and measure performance metrics and clearly communicate them to the associates
- Assist with audits and deliver material requested in audits and exams with stakeholders across the organization
Skills
Process Improvement
Coaching
Mentoring
Performance Management
Risk Management
Customer Care
Process Documentation
Problem-Solving
Communication
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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