Senior Solutions Architect (Remote, USA)
Grafana LabsSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess a Bachelor’s degree in Computer Science, Engineering, or a related field, along with 3+ years of experience as a DevOps Engineer or similar role demonstrating a passion for technology and a strong sense of responsibility for high reliability and service level management. They must be proficient in Kubernetes and containerization technologies such as Docker, and have extensive experience with observability tools including GrafanaLab, CaptainHook, Zabbix, Fluentd, ELK, Kafka, and Prometheus. Familiarity with infrastructure as code (IaC) tools like Terraform, Ansible, or CloudFormation is required, as well as experience with cloud platforms, particularly Google Cloud Platform (GCP), and strong programming skills in languages like Bash, Python, or Go. Experience with OpenTelemetry Collector and Grafana Agent is preferred.
Responsibilities
The Senior Observability/Logging Engineer will lead the planning, execution, and management of the observability infrastructure, processing trillions of observability events daily. They will create and manage monitoring, logging, and alerting systems utilizing various technologies, including GrafanaLab, CaptainHook, Zabbix, fluentd, filebeat, ELK, Kafka, Prometheus, and OpenTelemetry. The role involves designing and developing parts of a highly scalable software observability platform, developing and maintaining Kubernetes Helm charts, collaborating with DevOps teams to deliver cloud solutions, ensuring high availability and performance of observability platforms, and designing and developing end-to-end Synthetic Tests Monitoring solutions on GCP with self-service capabilities for engineering teams. Additionally, the engineer will participate in on-call rotations.
Skills
ELK
Grafana
Prometheus
Kubernetes
OpenTelemetry
Kafka
fluentd
filebeat
CaptainHook
Zabbix
Monitoring
Logging
Tracing
Scalability
Cloud Platforms
LivePerson
Digital customer engagement and communication tools
About LivePerson
LivePerson provides businesses with tools to engage with their customers through digital channels. Their main product, LiveEngage, facilitates real-time interactions via live chat, messaging, and AI-driven bots across various platforms like websites, mobile apps, and social media. LivePerson's subscription-based model allows clients to access a suite of tools, including APIs and SDKs, to manage customer interactions and analyze performance. Unlike competitors, LivePerson focuses on enhancing customer experience with features like "click to message" and "click to chat," which enable direct communication from digital platforms. The company's goal is to improve customer service and engagement for businesses, ultimately leading to increased sales and satisfaction.
Key Metrics
New York City, New YorkHeadquarters
1995Year Founded
$40.5MTotal Funding
IPOCompany Stage
Data & Analytics, Consumer Software, Enterprise SoftwareIndustries
1,001-5,000Employees