Senior National Logistics Account Manager

Position Overview

The Senior National Logistics Account Manager is responsible for ensuring the company can provide truckload coverage for customer-awarded freight while also securing additional opportunities. This role is critical to maintaining a competitive edge and preserving the overall integrity of company services by focusing on the growth and retention of dedicated opportunities.

Key Responsibilities

• Communicate with the assigned customer base as the single point of contact and build relationships.
• Work with other internal departments, including teams of analysts, to balance capacity and freight.
• Solicit additional freight opportunities to eliminate empty miles when necessary.
• Research and attempt to remedy service issues daily.
• Track and trace shipments, providing a superior service record with on-time performance of 95% or better.
• Relay excess load availability to Brokerage and Rail divisions.
• Review EDI data for accuracy before releasing verifications to the customer.
• Provide close oversight of all internal activities that impact service obligations.
• Maintain key carrier performance indicators.
• Navigate all customer requests, including last-minute changes to supply chain delivery timelines.
• Manage bookings and provide resolution for delayed pickups/deliveries, billing, etc.

Minimum Qualifications

• 3+ years of experience in business development, sales, or transportation operations.
• Intermediate proficiency in Microsoft Excel functions.
• Ability to handle high volumes of inbound/outbound email and understand capacity and network.
• Extremely organized and communicative regarding multiple stop deliveries.
• Ability to perform in a deadline-driven environment with rapidly changing priorities.

Preferred Qualifications

• Ability to service multi-million-dollar accounts and support new and existing sales opportunities.
• Expertise in specific KPI contract details per client and awards.
• Some familiarity with the AS/400 operating system.

Skills & Abilities

• Critical thinking
• Root cause identification
• Problem solving
• Goal setting
• KPI monitoring
• Customer service
• Business solicitation
• Negotiation
• Relationship building
• Scheduling
• Project management
• Data analysis
• Effective communication
• Teamwork

Employment Details

• Employment Type: Full time
• Department: Operations

Company Information

In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.