Senior Multimedia Producer, Customer Education at Clio

Vancouver, British Columbia, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal TechnologyIndustries

Requirements

5+ years of learning development, video production, and content authoring in a fast-paced, high-growth environment ideally in the software or technology space
Proven ability to design and implement scalable, cross-functional production methodologies for creating professionally branded, customer-facing learning assets with varying degrees of multimedia complexity (e.g. video overlay, eLearning templates, LMS content, etc.) that meet measurable business goals
Experience with multimedia development in audio, video, and/or a related field

Responsibilities

Lead the scripting, storyboarding, recording, and editing of conceptual and transactional product training videos for high visibility customer programs using video-editing applications and modern software simulation creation (eLearning) tools
Drive the implementation and usage of emerging AI technologies, including text-to-speech narration and content creation tools, to accelerate production workflows at scale and transform standalone resources into single sourced multi-output resources
Learn multiple Clio products from the perspective of an administrator and end-user to document best practices, mentor team members to configure training instances, craft real-world training scenarios, and create engaging narratives effectively accelerating workflows and standardizing outputs
Proactively plan and execute content upgrades by aligning with Clio’s product roadmap, cross-functional partners, and strategic Customer Education initiatives to meet deadlines without compromising scope or quality
Analyze customer segments and personas to create high-impact training plans that drive deeper product adoption
Conduct cross-functional needs analyses to define learning requirements and strategies for new product launches and application updates
Strategically map educational content across the customer journey to drive measurable business outcomes
Implement consistent branding across all educational materials (assets and platforms) to create a unified experience that amplifies Clio’s brand and delights our customer base
Establish and refine content development methodologies for rapid creation and long-term maintenance, incorporating customer feedback and product enhancements
Oversee project management, resource planning, and operational practices for a dedicated portfolio of Customer Education programs
Leverage user analytics and stakeholder feedback to continuously improve content effectiveness and development workflows
Develop innovative and scalable content production strategies to effectively drive learning outcomes

Skills

Video Editing

Storyboarding

Scripting

Video Recording

eLearning Tools

AI Technologies

Text-to-Speech

Content Creation Tools

Project Management

Learning Experience Design

Clio

Legal practice management software provider

About Clio

Clio provides legal practice management software that helps law firms operate more efficiently. Its two main products, Clio Grow and Clio Manage, serve different purposes: Clio Grow enhances the client intake process and engagement, while Clio Manage allows firms to organize tasks, manage cases, handle documents, and process payments in one platform. Clio caters to a diverse clientele, from solo practitioners to large firms, and operates on a subscription model, charging users monthly or annually for access to its software. The goal of Clio is to improve the efficiency of legal practices and reduce administrative burdens, ultimately supporting their growth.

Burnaby, CanadaHeadquarters

2008Year Founded

$1,279.9MTotal Funding

SERIES_FCompany Stage

LegalIndustries

1,001-5,000Employees

Benefits

Company equity

401k

Parental leave options and stipend

Flexible paid time off

Stipend to support WFH

Various wellness benefitsand programs

Risks

Emerging AI-driven legal tech startups could challenge Clio's market share.

Staying private may limit Clio's access to public market capital.

Significant investment in AI and expansion may strain Clio's resources.

Differentiation

Clio offers a comprehensive suite for law firm management, including client intake and payments.

Clio's products, Clio Grow and Clio Manage, streamline operations for legal professionals.

Clio's cloud-based platform supports solo practitioners and large law firms alike.

Upsides

Clio raised $900M in 2024, marking the largest Canadian software funding round.

Clio plans to enhance AI capabilities and expand into international markets.

Clio's subscription model generates $200M in annual recurring revenue.

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