Senior Manager, Trust Strategy & Ops at eBay

Salt Lake City, Utah, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Ecommerce, TechnologyIndustries

Requirements

7–10+ years of experience in strategy, operations, finance or policy roles with exposure to budget ownership and cross-functional work
Strong analytical thinking and comfort working with data teams to evaluate impact and ROI along with the willingness to dive deep into complex policy details to uncover insights
Ability to balance customer empathy with business impact—you can weigh trade-offs and make smart decisions
Excellent storytelling and communication skills, especially with senior stakeholders
A bias for collaboration and experimentation
Experience developing or evolving user-impacting policies, with a strong understanding of risk tradeoffs and fairness principles

Responsibilities

Own and evolve eMBG protection policies to make sure they work for both buyers and sellers
Measure what matters, use customer feedback, AI tools, and data to understand what’s working, what’s not, and where we can improve
Help design and lead experiments to evaluate new customer experiences or policy changes
Turn policy into a measurable lever for customer satisfaction directly attributing customer satisfaction to your work
Take responsibility for budget strategy and oversight, ensuring we’re investing our budget wisely to improve customer outcomes
Work closely with teams across Product, Customer Support, Analytics, Finance and Legal to launch changes, test ideas, and solve customer problems
Communicate clearly with executive leaders, advocating for changes that improve trust—even when they come with a cost
Create clear, data-backed narratives for executive stakeholders, driving decisions that improve customer trust—often with budget implications

Skills

Key technologies and capabilities for this role

Policy DevelopmentData AnalysisAI ToolsExperiment DesignCustomer Feedback AnalysisBudget ManagementCross-Functional LeadershipStrategyOperations

Questions & Answers

Common questions about this position

What experience level is required for the Senior Manager, Trust Strategy & Ops role?

The role requires 7–10+ years of experience in strategy, operations, finance or policy roles with exposure to budget ownership and cross-functional work.

What are the key skills needed for this position?

Key skills include strong analytical thinking, comfort working with data teams to evaluate impact and ROI, ability to balance customer empathy with business impact, excellent storytelling and communication skills with senior stakeholders, and a bias for collaboration and experimentation.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does eBay's company culture emphasize?

eBay emphasizes trust at the heart of everything, customers as the compass, authenticity, bold ideas, bringing unique selves to work, collaboration in a team of passionate thinkers, innovators, and dreamers, and sustaining the future of customers, company, and planet.

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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