[Remote] Lead Community Manager, Trust & Safety at Rasa

Los Angeles, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Dating, Social MediaIndustries

Requirements

5+ years of experience in Trust & Safety, moderation, or a closely related field
Exceptional written and verbal communication skills, with an emphasis on empathy, privacy and discretion
Strong analytical skills, with experience using data to identify trends, risks, and opportunities
Demonstrated ability to think broadly and offer balanced recommendations on operations and strategy
Calm, professional approach to handling sensitive or high-stakes safety issues
Proven track record in drafting and enforcing Trust & Safety policies and training programs
Experience working independently and cross-functionally across regions and various time zones

Responsibilities

Serve as the primary escalation point for all Trust & Safety incidents across Raya’s community
Draft all T&S communications, ensuring all responses are timely, appropriate, and brand-consistent
Oversee the full lifecycle of reports, ensuring they are handled discreetly, thoughtfully, and in alignment with brand policies and values
Own and update moderation-related macros and templates, keeping them relevant, on-brand, and current
Develop and maintain safety policies, playbooks, and documentation across Zendesk, Notion, and internal tools
Define and track key Trust & Safety metrics and reporting in partnership with the Head of Community Support
Deliver training and guidance to Community Support and internal teams on best practices. Conduct QA and drive continuous improvement
Monitor incoming reports and profile moderation, to uphold a safe and authentic community experience
Research emerging risks, trends, and best practices within the Raya community and the broader dating industry
Stay current on global privacy and safety regulations and personally handle all issues related to the above as they arise

Skills

Trust & Safety

Content Moderation

Policy Enforcement

GDPR

Privacy Regulations

Incident Response

Zendesk

Notion

Community Guidelines

Quality Assurance

Metrics Tracking

Rasa

Develops conversational AI software for businesses

About Rasa

Rasa develops software that allows machines to understand and respond to human language, focusing on conversational AI. Their main products include Rasa Open Source, which is a free platform for developers to create and customize chatbots and virtual assistants, and Rasa X, a paid solution that offers advanced features and support for businesses. Rasa's technology helps companies automate customer service, improve user engagement, and provide 24/7 support. Unlike many competitors, Rasa emphasizes community involvement through its open-source platform, allowing users to contribute to the software's development. The company's goal is to empower businesses of all sizes to enhance their customer interactions using intelligent AI solutions.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$68.2MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Flexible Work Hours

Unlimited Paid Time Off

Paid Sick Leave

Paid Public Holidays

Health Insurance

401(k) Company Match

Equity Options

Professional Development Budget

Home Office Stipend

Paid Vacation

Remote Work Options

Risks

Competition from companies like NLX threatens Rasa's market share in conversational AI.

Rapid AI advancements pressure Rasa to continuously innovate to stay competitive.

Strategic partnerships may lead to dependency or misalignment if not managed well.

Differentiation

Rasa combines pro-code and no-code options for cross-team collaboration in AI development.

Rasa's LLM-native dialogue engine offers transparency and reliability for enterprise clients.

Rasa provides both open-source and enterprise solutions, fostering a large user community.

Upsides

Rasa's recognition by Gartner enhances its credibility in the conversational AI market.

The partnership with Izertis expands Rasa's market reach and collaboration opportunities.

Recent $30 million funding boosts Rasa's resources for growth and innovation.

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