Senior Manager, Societal Impact Programs - Middle East & Asia at Udacity

Dubai, Dubai, United Arab Emirates

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, EducationIndustries

Requirements

Ability to speak and write in English and Arabic fluently and idiomatically
5+ years experience in end-to-end project management, partnerships and client management, ideally in consulting, education/training, or technology
Knowledge about the tech job market and the skills demanded in it per country & region
Solution-driven, comfortable with ambiguity, people-focused

Responsibilities

Act as a project/program manager for large scale projects with various entities, including government entities, semi-government entities, enterprises and donor corporations, primarily in the Middle East with a focus on UAE and KSA (and the GCC more broadly, if needed)
Manage senior clients and partner teams directly and independently
Manage the end-to-end execution of Societal Impact and Enterprise programs
Measure, analyze and report on program impact outcomes while tracking against KPIs
Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and driving strong renewal and upsell rates
Coach customers to be product experts and train their teams on Udacity methodologies so they become increasingly self-sufficient
Identify common customer challenges and actively suggest better solutions
Problem-solve and conceptualize program elements to achieve desired outcomes
Manage the pre-launch processes of Societal Impact and Enterprise programs
Liaise between internal and external stakeholders at key milestones to deliver strong program outcomes
Act as the main point of contact for partners and Udacity’s student experience team when they have concerns or suggestions, and help resolve any issues
Support in career-building efforts
Establish and build relationships with local government and semi-governmental entities, NGOs, top-tech firms, and universities, to develop and roll-out training at a large scale
Contribute to quarterly and annual targets for revenue and users generated through partnerships
Nurture and maintain relationships with integrity and professionalism

Skills

Project Management

Partnership Management

Client Management

Stakeholder Coordination

Career Outcomes Tracking

Tech Job Market Knowledge

Artificial Intelligence

Machine Learning

Data Science

Cloud Computing

Udacity

Online platform for tech skills education

About Udacity

Udacity is an online education platform that teaches tech skills such as programming, data science, and artificial intelligence through courses developed with industry leaders. The platform emphasizes hands-on learning with real-world projects and offers 24/7 mentor support to assist students. Unlike many competitors, Udacity operates on a subscription model and provides comprehensive "Nanodegree" programs, as well as corporate training solutions. The goal is to deliver practical education that helps individuals advance their careers and enables companies to upskill their employees.

Mountain View, CaliforniaHeadquarters

2011Year Founded

$155.6MTotal Funding

DEBTCompany Stage

EducationIndustries

1,001-5,000Employees

Benefits

Health Care - No-premium health, dental, and vision benefits, 401K, FSA

Lifestyle - Monthly wellness stipend (gym memberships, work-out gear, etc.)

Learning - Reimbursements for conferences, classes, and seminars

Flexibility - Flexible work hours, unlimited vacation, and paid parental leave

Meals - Healthy catered lunches, dinners, snacks, and drinks on site

Fun - Board games, team outings, company parties, and more

Risks

Increased competition from free resources like Coursera could impact Udacity's market share.

Rapid tech changes may render Udacity's course content outdated quickly.

Accenture's acquisition may lead to strategic shifts alienating existing customers.

Differentiation

Udacity offers hands-on learning with real-world projects and datasets.

The platform provides 24/7 mentor support for coding questions.

Udacity's courses are designed in collaboration with industry leaders.

Upsides

Accenture's acquisition enhances Udacity's reach and resources for tech training.

Udacity's partnerships offer scholarships, expanding access to underserved students.

The rise of micro-credentials boosts Udacity's market relevance and appeal.

Land your dream remote job 3x faster with AI

Try Jobo Free