Senior Manager Site Technology at Caterpillar Inc.

Brisbane, Queensland, Australia

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Mining, Heavy Machinery, TechnologyIndustries

Requirements

Knowledge of Engineering principles, Mining applications, and related fields
Mine Site Experience including experience in technology, mine operations or significant Dealer and Customer support related roles
Significant experience in progressively responsible leadership role
Understanding of Caterpillar Technology Product’s applications, validation, product problem management, and mining operations
Knowledge and understanding of Caterpillar Dealer operations
Excellent interpersonal skills to deal with sensitive issues, development of subordinates, and collaboration with others
Full working rights for Australia

Responsibilities

Provide leadership and direction to support multiple sites on a specific customer account, driving a values-based approach to the business
Serve as the senior point of contact for Customers and Dealers about site operational, commercial, and general business issues
Partner with the customer’s management to ensure customer satisfaction and promote ongoing business opportunities
Collaborate with Account Managers, client personnel, Product Support staff, Regional Operations/General Managers, and Facility Managers to allocate resources and resolve issues associated with the assigned accounts
Align operational strategies and deliverables with contractual commitments, designated customer, and account performance expectations
Develop and adhere to operating budgets and resourcing strategies
Deliver the performance of Technology Solutions with assigned customers, working collaboratively with Site Technology Managers to ensure the success of their operations
Oversee multiple mine sites and drive customer engagement, maximize productivity and safety, while utilizing MineStar Technology products
Optimize the as delivered performance of Caterpillar Technology Products through effective collaboration with internal Product Support specialists, Dealers, and Customers
Lead a team of Site Technology Managers and partner with Product Support teams to ensure robust technology solutions for customers
Act as the customer’s primary point of contact and escalation to ensure the effectiveness of Caterpillar Technology Products
Accountable for all technology deployments and operations on customer sites

Skills

MineStar

Site Technology Management

Customer Operations

Team Leadership

Product Support

Technology Deployment

Customer Engagement

Resource Allocation

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

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