Senior Manager, Shipping at eBay

Milan, Lombardy, Italy

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Ecommerce, LogisticsIndustries

Requirements

Deep knowledge and experience within the Italian logistics and retail services market, including experience with key carriers and service models
Strong experience in program or operations management in e-commerce and logistics
Demonstrated capability to negotiate and lead commercial partnerships with carriers, including contract setup and legal processes
Shown ability to act with autonomy while connecting cross-functional teams in a matrixed, international environment
A dual approach: organised, analytical, and detail-focused, with the curiosity and business insight to explore and cultivate new possibilities
Strong analytical skills to monitor performance and interpret complex data sets in context
Experience collaborating with internal teams across product, marketing, account management, and seller operations
Fluent in Italian and English

Responsibilities

Own and lead eBay’s shipping strategy in Italy, ensuring efficient service performance, cost efficiency, and customer happiness
Translate Italian market dynamics into business requirements, collaborating with internal product and platform teams to influence roadmaps and priorities
Develop and maintain relationships with national shipping carriers and 3rd parties, crafting mutually beneficial partnership models
Scope, lead, and negotiate new partnerships with carriers and third-party providers—from business model design through to legal and contract closure
Explore and assess new service opportunities emerging from the logistics and retail landscape, as well as areas like payments and buyer/seller trust
Analyze key performance metrics and external factors (e.g., strikes, seasonal trends) to maintain and evolve retail standards in Italy
Serve as a bridge between external partners and internal teams, aligning local needs with global capabilities
Champion a data-informed, customer-centric approach to problem solving and opportunity development

Skills

Shipping Operations

Logistics Strategy

Carrier Partnerships

Negotiation

Operations Optimization

Supply Chain Management

Stakeholder Collaboration

Cross-functional Leadership

Partnership Development

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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