[Remote] Senior Manager, Region Customer Services at The Coca-Cola Company

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Bachelor’s degree preferred
7-10 years of experience in Customer Service and/or Supply Chain
Exposure to Lean Six Sigma (Green Belt Certified is a plus)
Intermediate Microsoft Office applications skills (Excel, Access, PowerPoint, Power BI)
Experience with SAP (P08, P40, BW, IC, R/3), OTM
Experience with Salesforce
Knowledge of the Order to Cash Life Cycle
Intermediate understanding of Supply Chain Management
Strong communication skills
Project management experience

Responsibilities

Represent Region Customer Service on process improvement initiatives and strategic projects across national and regional cross-functional stakeholder groups
Lead management of planned/unplanned activities for the assigned facilities
Informal and formal allocation, Hurricane Preparedness, Holiday schedules
Develop customer facing communications
New item implementations, Managing warehouse closing/openings, Item discontinuations
Support process modernization and automation
Support SAP implementations (including Contour/s4/Hanna/p40)
Support supply chain project implementations
Lead cross functional order management & customer service improvement initiatives
Assist with natural/manmade disasters, Unplanned closings
Redirects, Dock Capacity, Transportation issues, Load weight initiatives
Open order reports, Pointer changes for customers, Quality holds
Pre-Cuts, Short code and too old to sell process, Product recall coordination
Support team absence with coverage of responsibilities across time zones

Skills

The Coca-Cola Company

Global leader in non-alcoholic beverages

About The Coca-Cola Company

The Coca-Cola Company is a major player in the beverage industry, offering a variety of non-alcoholic drinks such as soft drinks, water, sports drinks, juices, and plant-based beverages. Its products are manufactured and distributed through a network of bottling partners who handle the production, packaging, and delivery of these beverages to consumers and businesses around the world. This extensive distribution system ensures that Coca-Cola products are widely available. Unlike many competitors, Coca-Cola benefits from strong brand recognition and a diverse portfolio of popular drinks, which helps it adapt to changing consumer tastes. The company's goal is to refresh the world and positively impact communities while maintaining a commitment to sustainability.

Atlanta, GeorgiaHeadquarters

1892Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Risks

Acquisition of Billson’s Beverages may affect Coca-Cola's non-alcoholic brand image.

Economic pressures may reduce consumer spending on premium Coca-Cola products.

AI-driven campaigns could expose Coca-Cola to data privacy concerns and scrutiny.

Differentiation

Coca-Cola's vast distribution network ensures global product availability and market penetration.

Strong brand equity and marketing efforts drive consumer loyalty and market presence.

Commitment to sustainability initiatives enhances brand reputation and competitive edge.

Upsides

Growing demand for health-conscious beverages boosts Coca-Cola's low-sugar and functional drink offerings.

Direct-to-consumer sales channels enhance Coca-Cola's e-commerce presence and consumer engagement.

Popularity of plant-based diets allows Coca-Cola to expand its plant-based beverage line.

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