Senior Manager, Professional Services at CaptivateIQ

Raleigh, North Carolina, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Reside near one of the following locations: Hybrid (in-office 3 days per week) - Austin, TX; Remote - Raleigh, NC; Nashville, TN; Toronto, Canada
Experience thriving at the intersection of delivery excellence, people leadership, and operational strategy
Ability to scale a high-performing Professional Services function while maintaining world-class customer outcomes
Expertise in evolving delivery frameworks and deepening consultative engagement with enterprise customers

Responsibilities

Continuous Improvement & Excellence
Track, monitor, and analyze KPIs (NPS, time-to-value, utilization, project profitability) to identify trends and improvement opportunities
Lead initiatives focused on scalability, automation, and knowledge sharing to drive faster, more consistent delivery
Champion a culture of consultative thinking and long-term customer success - coaching the team to look beyond go-live and focus on customer enablement and outcomes
Champion the strategic adoption of AI and automation to enhance team efficiency and insight, ensuring technology complements rather than compromises the consultative customer relationship
Team Leadership & Development
Lead, coach, and develop a team of Consultants and Architects, fostering a culture of excellence, ownership, and continuous improvement
Build leadership depth within the team - developing future managers and senior consultants through structured feedback, coaching, and stretch assignments
Serve as an escalation point for complex implementations, strategic accounts, and customer challenges, guiding teams toward scalable, root-cause solutions
Partner with CX leadership to align hiring plans, onboarding, and enablement to business growth and evolving delivery models
Delivery Oversight & Operational Strategy
Oversee the execution of CaptivateIQ implementations across a diverse customer portfolio—ensuring on-time, on-budget, and high-quality outcomes
Manage delivery performance across the portfolio (capacity planning, utilization, margin, quality metrics, and customer satisfaction)
Standardize and continuously refine methodologies, templates, and playbooks to improve delivery predictability and efficiency
Partner with the VP of Professional Services on strategic initiatives, including partner-delivered implementations, AI-assisted build frameworks, and methodology evolution
Drive the adoption of consistent delivery metrics and proactively identify opportunities for automation or process improvement
Customer & Stakeholder Engagement
Build trusted, executive-level relationships with enterprise customers, acting as a strategic advisor and escalation point for implementation success
Collaborate with Customer Success, Support, and Product teams

Skills

Key technologies and capabilities for this role

Professional ServicesTeam LeadershipICM ImplementationCustomer DeliveryKPI AnalysisNPSUtilization ManagementProject ProfitabilityScalabilityAutomationKnowledge SharingSales Performance Management

Questions & Answers

Common questions about this position

What is the work location or remote policy for this role?

The role requires candidates to reside near specific locations: hybrid (in-office 3 days per week) in Austin, TX, or remote in Raleigh, NC, Nashville, TN, or Toronto, Canada.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What are the key skills and responsibilities for this role?

The role requires leading a team of Professional Services Consultants and Architects, owning strategic implementations, tracking KPIs like NPS and utilization, evolving delivery frameworks, and coaching for consultative customer success.

What is the company culture like for this team?

The team fosters a culture of excellence, ownership, continuous improvement, consultative thinking, and long-term customer success, with emphasis on coaching, knowledge sharing, and strategic adoption of AI and automation.

What makes a strong candidate for this Senior Manager role?

Ideal candidates thrive at the intersection of delivery excellence, people leadership, and operational strategy, with the ability to scale a high-performing PS function while ensuring world-class customer outcomes.

CaptivateIQ

Sales commission automation and tracking platform

About CaptivateIQ

CaptivateIQ provides a sales commission solution that automates and simplifies the commission calculation process for sales teams. The platform integrates various data sources, allowing for real-time commission calculations and reducing the need for manual data entry. Its interface is designed to be user-friendly, resembling tools like Excel or Google Sheets, which makes it accessible to users without coding skills. What sets CaptivateIQ apart from its competitors is its ability to offer customizable reports and commission plans, ensuring that all team members are aligned and motivated. The goal of CaptivateIQ is to help sales-driven organizations optimize their incentive structures and enhance operational efficiency.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$154.7MTotal Funding

SERIES_CCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Health Insurance

Paid Vacation

401(k) Company Match

Flexible Work Hours

Home Office Stipend

Professional Development Budget

Risks

Emerging fintech startups pose a competitive threat to CaptivateIQ's market share.

Continuous innovation in AI and machine learning may strain CaptivateIQ's resources.

Integration challenges with new features like SmartGrid could disrupt existing client systems.

Differentiation

CaptivateIQ offers a no-code platform for commission management, accessible to non-technical users.

The company provides real-time commission calculations, enhancing speed and accuracy for enterprises.

CaptivateIQ's customizable reports and plans align with personalized employee incentive structures.

Upsides

The rise of no-code platforms supports CaptivateIQ's user-friendly commission management approach.

CaptivateIQ's cloud-based platform benefits from the trend towards remote work solutions.

The subscription-based model offers predictable revenue streams, aligning with industry trends.

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