Director of Product Management, Consumer Products
TalkiatrySalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Senior Manager, Product Management (Enterprise Website) - Capital One Software (Remote) at Capital One
Richmond, Virginia, United States
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Software, Technology, Cloud ComputingIndustries
Requirements
- Basic Qualifications:
- Bachelor’s, Master’s, or PhD in quantitative field (such as Engineering, CS, Economics) or MBA with quantitative focus
- At least 7 years of experience working in Product Management focused on digital products
- At least 5 years of experience in the management or mentorship of product managers or product teams
- At least 5 years of experience driving measurable results related to digital platforms, such as lead generation, conversion rates, and customer adoption
- Preferred Qualifications:
- Experience leading enterprise SaaS or B2B website products at scale
- Expert-level knowledge of the entire B2B Customer Lifecycle, including strategies for acquisition, retention, and advocacy
- Deep understanding of CMS and martech platforms (e.g., Adobe, Contentful, Optimizely, Marketo)
- Experience with SalesTech stacks (e.g., Salesforce)
- Familiarity with web performance, security, SEO, AI, and content governance best practices
- Strong grasp of demand generation funnels, lead scoring, and user behavior analytics
- Certification in an Agile framework (e.g. Scrum Product Owner)
Responsibilities
- Shape the multi-year roadmap for the enterprise website
- Prioritize major features based on strategic business goals
- Own the overall Return on Investment (ROI) for the website as a digital product
- Act as the voice of the external user
- Manage a team dedicated to continuous improvement of website performance
- Drive the development and optimization of future digital experiences
- Champion a seamless digital experience that spans the entire customer lifecycle, from the buyer’s journey (lead generation) through to the customer journey (advocacy)
- Demonstrate proficiency in Capital One Product Framework: Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, and Transformational Leadership
Skills
Product Management
Roadmap Planning
ROI Analysis
Digital Experience
Website Optimization
Lead Generation
Customer Journey
Data-Driven Decision-Making
A/B Testing
Team Management
Cloud Solutions
B2B Software
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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