Senior Manager, Operations Knowledge Systems & Process Design at Checkr

Nashville, Tennessee, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Background ChecksIndustries

Requirements

7+ years of experience in operations, process improvement, knowledge management, or related fields
3+ years leading teams or complex cross-functional initiatives

Responsibilities

Design and evolve the knowledge infrastructure that powers compliance operations, customer support, and external help center content
Write and oversee the creation of content that works—clear, actionable knowledge that scales across channels and use cases
Develop and maintain structured taxonomies and leverage AI-powered approaches for organizing and surfacing unstructured content
Create systems that enable both human agents and AI systems to leverage knowledge effectively
Establish frameworks for knowledge quality, governance, and lifecycle management that scale with business growth
Map, document, and optimize cross-functional processes across compliance, support, and supply chain operations
Design processes that balance efficiency, quality, and customer experience outcomes
Build process frameworks that support continuous improvement and rapid iteration
Partner with Tools & Systems, WFM, and Analytics teams to ensure processes are supported by appropriate technology and capacity
Harness conversation analytics and AI to surface patterns, gaps, and opportunities in knowledge and process performance
Use operational data and performance metrics to identify knowledge and process gaps and translate insights into action
Design measurement frameworks to assess knowledge effectiveness and process performance
Conduct root cause analysis to understand where knowledge or process breakdowns impact outcomes
Build feedback loops that enable continuous learning and iteration
Define the long-term vision for knowledge systems and process design that enables operational scale
Support the design and rollout of AI agents and automation by ensuring they have access to high-quality, structured knowledge
Leverage AI tools to create operational leverage—accelerating content creation, process documentation, and knowledge scaling during periods of change
Partner with cross-functional teams on initiatives that require process redesign or knowledge transformation
Translate business requirements into knowledge and process solutions that scale across multiple operational functions
Build and manage a high-performing team focused on knowledge systems and business process design
Develop team capabilities in process mapping, knowledge engineering, and data analysis
Foster a culture of experimentation, measurement, and continuous improvement
Partner effectively with stakeholders across operations, product, and technology

Skills

Key technologies and capabilities for this role

Knowledge ManagementProcess DesignBusiness Process EngineeringTaxonomy DevelopmentAI IntegrationContent CreationGovernance FrameworksOperations OptimizationCompliance OperationsCustomer Support Systems

Questions & Answers

Common questions about this position

What is the salary range for this Senior Manager role?

This information is not specified in the job description.

Is this position remote or does it require office work?

This information is not specified in the job description.

What key skills are required for this role?

The role requires strategic systems thinking to architect knowledge flows and processes, expertise in designing knowledge infrastructure with structured taxonomies and AI-powered approaches, business process engineering to map and optimize cross-functional processes, data-driven analytics using operational metrics and conversation analytics, and strategic roadmap development with cross-functional partnership.

What is the company culture like at Checkr?

Checkr is a team that thrives on solving complex problems with innovative solutions to advance their mission of powering safe and fair decisions.

What makes a strong candidate for this position?

A strong candidate is a strategic systems thinker skilled at the intersection of content, process, data, and technology, capable of building knowledge infrastructure for human and AI systems, optimizing cross-functional processes, leveraging analytics for improvements, and defining long-term visions with cross-functional partners.

Checkr

Provides background check services for employers

About Checkr

Checkr provides background check services primarily for businesses, staffing agencies, and recruiters. Their platform allows clients to conduct thorough background screenings to verify potential employees' histories, which is especially important in high-risk industries. The service operates on a software-as-a-service (SaaS) model, where clients subscribe to access a user-friendly dashboard and various features that help manage the background check process efficiently. Checkr also offers educational resources to promote fair hiring practices. Unlike many competitors, Checkr's platform includes innovative solutions like Checkr Assess, which can significantly reduce talent acquisition costs. The company's goal is to help businesses hire trustworthy employees while ensuring compliance and promoting fair hiring practices.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$535.1MTotal Funding

SERIES_ECompany Stage

Data & Analytics, ConsultingIndustries

1,001-5,000Employees

Benefits

A fast-paced and collaborative environment

Learning and development allowance

Competitive compensation and opportunity for advancement

100% medical, dental, and vision coverage

Up to 25K reimbursement for fertility, adoption, and parental planning services

Flexible PTO policy

Monthly wellness stipend, home office stipend

Risks

Recent layoffs suggest potential financial instability or restructuring challenges for Checkr.

Departure of key personnel may lead to internal restructuring and operational disruptions.

Acquisition of Inflection and workforce reduction could lead to integration challenges.

Differentiation

Checkr offers rapid background checks using advanced technology, surpassing traditional providers.

The company promotes fair hiring practices, aligning with modern corporate social responsibility goals.

Checkr's SaaS model provides a user-friendly platform with compliance resources and partner integrations.

Upsides

Increased demand for digital background checks boosts Checkr's remote verification capabilities.

The gig economy's growth enhances demand for Checkr's quick and reliable background checks.

AI integration in HR tech allows Checkr to improve accuracy and speed of checks.

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