Senior Manager, IT at Sentry

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

7+ years of experience working in IT operations, overseeing high-impact projects
Bachelor's degree in computer science (or a related field) or equivalent work experience
3+ years of people management experience leading multiple technical teams, distributed across multiple geographies
Expert-level understanding of computer systems, network and systems administration, identity systems, and telecommunications systems
Excellent communication, leadership, decision-making, and project management skills
Proven experience in operating and managing security, automation technology, and automation programs, including configuring, deploying, and leading: Cloud-based enterprise identity management (Okta, SSO, SAML), Cloud enterprise services (Google Workspaces, Slack, Microsoft 365, Linear), Configuration management systems (Kandji), IT assets (endpoints, office networking, A/V conferencing systems)
Experience working on the IT aspect of common compliance frameworks (SOC2, ISO27001, etc.)
Experience in a fast-paced, high-growth startup environment
Deep, practical experience in IT operations, networking, IAM, enterprise AI, and endpoint management, with a proven track record in complex, fast-paced environments

Responsibilities

Design, build, and manage the growing SaaS technology ecosystem, ensuring availability, reliability, and security for a global workforce
Partner closely with leaders to define priorities and implement innovative solutions across tools, systems, networks, and technical support, championing IT security and delivering exceptional experiences
Coach, support, and inspire the IT team to deliver their best work
Define, prioritize, and execute IT initiatives that improve collaboration, cost-effectiveness, compliance, and security at enterprise scale
Design and scale IT Operations and Corporate Infrastructure to support a growing, hybrid workforce, ensuring high availability and performance of critical systems
Partner with the Security organization to design, deploy, and operate robust IT security solutions, protecting corporate infrastructure and data
Manage vendor relationships and optimize costs through efficient operations, rationalized investments, and business enablement
Consult with stakeholders to identify business and technology needs and translate them into actionable IT strategies
Partner with Workplace teammates and lead office build-outs as the company expands
Monitor and optimize IT service delivery, proactively identifying and resolving issues for seamless business operations
Provide regular metrics and KPIs to gauge service delivery effectiveness and inform decision-making
Offer direction, guidance, and training to global IT staff, fostering a culture of learning and growth
Deploy and manage solutions across offices in multiple timezones and countries

Skills

Key technologies and capabilities for this role

IT OperationsNetworkingIAMEnterprise AIEndpoint ManagementIT SecuritySaaSCorporate Infrastructure

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

Sentry embraces a hybrid work model with Mondays, Tuesdays, and Thursdays as in-office anchor days to encourage collaboration.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What key skills and experience are required for this role?

Candidates need 7+ years in IT operations overseeing high-impact projects, deep experience in IT operations, networking, IAM, enterprise AI, and endpoint management, plus a Bachelor's degree in computer science or related field.

What is the company culture like at Sentry?

Sentry fosters a collaborative hybrid environment focused on building better software tools, with a mission-driven culture that values innovation and helping developers.

What makes a strong candidate for this Senior Manager, IT role?

A strong candidate has 7+ years in IT operations with proven results in complex environments, expertise in networking, IAM, enterprise AI, endpoint management, and experience leading teams while partnering with security and stakeholders.

Sentry

Full-stack application monitoring and observability

About Sentry

Sentry offers full-stack application monitoring and observability, providing deep context, session replay, and distributed tracing to identify errors and performance bottlenecks across frontend and backend technologies, supporting JavaScript, Python, PHP, and more.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$210.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Enterprise SoftwareIndustries

201-500Employees

Benefits

Competitive Compensation + Equity

401(k) Plan

Medical, Dental, Vision Insurance

Commuter Stipend

Professional Development Stipend

Health & Wellness Benefits

Charitable Matching Program

Flexible PTO

Paid Parental Leave

Risks

Competition from AI-powered tools like Devnaut may impact Sentry's market share.

The Functional Source License might deter developers preferring permissive open-source licenses.

Expanded integrations in Google's Gemini 2.0 could increase competition in error tracking.

Differentiation

Sentry offers real-time error tracking across the entire software stack.

The Functional Source License protects Sentry's commercial interests while supporting open-source collaboration.

Sentry's integration with Google's Gemini 2.0 enhances its visibility among developers.

Upsides

Integration with AI tools like Devnaut boosts Sentry's codebase visibility and productivity.

Sentry's focus on mobile performance monitoring aligns with growing demand in mobile solutions.

Winning the 2023 Digital Innovator Award highlights Sentry's leadership in digital transformation.

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