Senior Manager, Field Engineering | US | Remote

United States

Apply with AI Apply

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Biotechnology, Open SourceIndustries

Requirements

The candidate should have over 10 years of experience in field engineering or a related technical sales role. Experience in managing and mentoring technical teams is required, along with a strong understanding of the observability ecosystem and customer needs. Proven ability to partner with sales, marketing, product management, and engineering teams is essential.

Responsibilities

The Senior Manager of Field Engineering will be responsible for building and managing a high-performing team of Field Engineers, focusing on accelerating the path to technical wins for customers. This role involves overseeing global go-to-market execution, coaching and developing team members, and collaborating with various departments to influence product roadmaps and ensure customer success. Responsibilities include attracting and retaining talent, balancing team workload, driving top-of-funnel programs, and reporting on team performance in prospect evaluations.

Skills

Field Engineering

Team Management

Go-to-Market Strategy

Customer Acquisition

Solutions Engineering

Demo Environment Management

Marketing Programs

Open-Source

Observability

Grafana

Metrics

Logs

Traces

Grafana Labs

Observability and monitoring solutions provider

About Grafana Labs

Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.

New York City, New YorkHeadquarters

2014Year Founded

$783.2MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

30 days of paid vacation each year on top of national holidays, parental leave, & sick leave

Health coverage

4% contribution match on our 401(k)

$1,500 learning and development stipend

Udemy subscription

Complimentary subscription to Headspace

Discounts on a wide variety of services, including entertainment, food, and fitness.

Remote Work Option

Global Employee Assistance Program

Risks

Increased competition from Datadog, Dynatrace, and New Relic pressures Grafana to innovate.

Recent critical security vulnerabilities could affect customer trust and adoption.

Rapid regional expansion may strain resources and impact service quality.

Differentiation

Grafana Labs offers a unique open-source observability platform with extensive customization.

The company provides both self-managed and fully managed observability solutions for diverse needs.

Grafana Labs integrates AI to enhance data analysis and monitoring capabilities.

Upsides

Grafana Labs raised $270M, boosting its valuation to over $6 billion in 2024.

The company surpassed $250M in annual recurring revenue with over 5,000 customers.

Expansion into Southeast Asia shows Grafana's commitment to localized cloud services.

Land your dream remote job 3x faster with AI

Try Jobo Free