Senior Engineering Manager
Vanta217,000 - 255,000 USD/year
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software / Technology, Customer Support, Cloud ServicesIndustries
Requirements
Candidates should possess a Bachelor’s degree in a relevant field, along with a minimum of 8 years of experience in customer support engineering, preferably within a SaaS or rapidly scaling environment. Strong leadership and team management skills are essential, as is experience with building and scaling customer support teams. Experience working cross-functionally and aligning stakeholders at all levels of the business is required, alongside hiring and planning experience.
Responsibilities
The Senior Manager, Customer Support Engineering will ensure the delivery of an exceptional customer experience at scale, set measurable goals to evaluate and consistently improve CSE team performance, handle escalated cases, work with the Product organization to provide feedback and implement solutions, engage stakeholders at all levels of the business to drive cross-functional improvements, and help CSE’s with day to day performance, career planning, and growth. They will also identify opportunities for tooling to improve efficiency and quality of work, oversee the communication of incidents to customers, and lead by example demonstrating CSE best practices.
Skills
Cross-functional collaboration
Stakeholder alignment
Team building and planning
Customer support operations
Technical support
Communication
Interpersonal skills
Leadership
Process improvement
Scaling and efficiency
Vercel
Platform for building and deploying web applications
About Vercel
Vercel provides a platform for developers and businesses to build, deploy, and manage modern web applications. Its services include tools that enhance image and video workflows using AI features like smart cropping and object detection. Vercel simplifies the complexities of serverless architecture, allowing for global content delivery without extra infrastructure. The company ensures high security and uptime with features such as automatic HTTPS and DDoS protection. Unlike competitors, Vercel focuses on a managed global rendering layer and offers a subscription-based model tailored to various client needs, from individual developers to large enterprises. The goal of Vercel is to empower developers to create efficient and secure web applications.
Key Metrics
San Francisco, CaliforniaHeadquarters
2015Year Founded
$547.6MTotal Funding
SERIES_ECompany Stage
Consumer Software, Enterprise Software, AI & Machine LearningIndustries
501-1,000Employees