[Remote] Senior Manager, Customer Success at EvenUp

United States

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$140,000 – $150,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, SaaSIndustries

Requirements

5+ years of experience in customer success
1+ year of experience in a first line manager role in Customer Success
Previous experience as a top-performing CSM or Account Manager
Proven leadership skills, people management skills
Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
Highly organized, self-motivated and detail-oriented, with great follow-through on projects / tasks big and small
High integrity individual who’s enthusiastic about building a great company for the long term
Ability to travel 1-2 weeks a month for client meetings or industry events, if required

Responsibilities

Manage a team of CSMs to deliver monthly and quarterly goals
Provide leadership and direction to a high-performance team – including hiring, training, and pace setting
Develop specific and targeted goals for contributors on your team to help them grow and develop
Find innovative and creative ways to improve and increase performance
Develop and maintain a deep understanding of EvenUp’s products, services, and industry
Execute, iterate and improve on customer engagements – intro calls, QBRs, renewals, roadmap demos – to develop best practices that scale
Support consistent and consultative enablement and client success processes
Directly manage and resolve customer escalations
Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done

Skills

Customer Success Management

Team Leadership

Hiring

Training

Performance Management

Goal Setting

QBR

Renewals

Roadmap Demos

SaaS

Net Dollar Retention

Client Engagement

EvenUp

Legal services for personal injury cases

About EvenUp

EvenUp Law provides legal services focused on personal injury, trucking accidents, and medical malpractice. The firm operates in multiple states, including Texas, Pennsylvania, California, Indiana, and Georgia. Its business model is based on a contingency fee structure, meaning they only receive payment if they win a case, taking a percentage of the settlement or judgment. What sets EvenUp Law apart from its competitors is its detailed case preparation and the ability to analyze cases like an adjuster or defense attorney, which leads to higher settlement amounts and quicker resolutions for clients. The firm also maintains a database of similar injuries and their values, which helps in providing accurate damage estimates. The goal of EvenUp Law is to save clients time and stress while ensuring they receive fair compensation for their injuries.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$214MTotal Funding

SERIES_DCompany Stage

LegalIndustries

201-500Employees

Risks

Increased competition from other legal tech startups could erode EvenUp's market share.

Reliance on a contingency fee model poses financial risks with unsuccessful cases.

Potential regulatory changes in AI use could impact EvenUp's operations.

Differentiation

EvenUp uses AI to automate legal document creation, reducing time and costs.

The company targets the $20 million insurance claim market with AI-driven solutions.

EvenUp's meticulous case preparation results in high settlement amounts and quick resolutions.

Upsides

Recent $135 million Series D funding shows strong investor confidence in EvenUp.

Launch of AI assistant Litty highlights growth in generative AI for legal automation.

Strategic board appointments could open new avenues for growth and partnerships.

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