[Remote] Senior Manager, Customer Success (Audit, Risk & Compliance) at AuditBoard

United States

Apply Now

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

5–8+ years of Customer Success, Account Management, or Client Services experience in a B2B SaaS environment
2–4+ years of experience managing and developing customer-facing teams, including direct performance management and career development
Hands-on experience in Audit, Risk, Compliance, or GRC programs
Proven success in enterprise customer retention, renewal, and expansion
Demonstrated ability to lead through change, improve processes, and build scalable Customer Success motions
Exceptional communication and executive presence
Familiarity with Customer Success platforms (Gainsight, Totango, or ChurnZero) and CRM tools (Salesforce)
Willingness and ability to travel within the U.S. and Canada as needed

Responsibilities

Lead, mentor, and develop a team of CSMs, fostering a culture of accountability, enablement, and continuous improvement
Set clear goals, track key performance indicators (renewal, expansion, health), and drive outcomes through data-driven leadership
Conduct regular coaching, 1:1s, and performance management conversations
Partner cross-functionally with Sales, Product, and Marketing to align customer strategy with business priorities
Own executive-level relationships with strategic enterprise customers, ensuring adoption, value realization, and long-term retention
Build and execute customer success plans that connect business objectives to measurable AuditBoard outcomes
Partner with customer executives, audit leaders, and risk practitioners to drive optimization and expansion across GRC use cases
Act as a trusted advisor — bridging technical and business contexts to help customers mature their audit, risk, and compliance programs

Skills

AuditBoard

GRC software for audit and compliance

About AuditBoard

AuditBoard provides Governance, Risk, and Compliance (GRC) software solutions for large enterprises, including many Fortune 500 companies. Its platform automates and manages audit, risk, and compliance programs in real time, enabling teams to collaborate and report from anywhere. The company operates on a Software-as-a-Service (SaaS) model, offering specialized modules for different GRC aspects, which simplifies complex tasks and improves efficiency. AuditBoard's goal is to empower organizations to effectively manage their compliance and risk management needs.

Cerritos, CaliforniaHeadquarters

2014Year Founded

$42.4MTotal Funding

BUYOUTCompany Stage

Enterprise Software, Financial ServicesIndustries

501-1,000Employees

Risks

Increased competition from emerging GRC software providers could erode market share.

Rapid technological advancements may require costly updates to remain competitive.

Cybersecurity threats targeting cloud-based platforms could damage reputation and client trust.

Differentiation

AuditBoard offers a fully integrated GRC platform for large enterprises.

The platform provides real-time collaboration and reporting capabilities for remote work environments.

AuditBoard's SaaS model ensures continuous updates and improvements to its software.

Upsides

AuditBoard ranked #1 in enterprise Security Compliance in G2 Winter 2025 Grid Report.

The company was named 'Overall Risk Management Solution of the Year' in 2024.

AuditBoard's new analytics suite enhances data insights for customers.

Land your dream remote job 3x faster with AI

Try Jobo Free