Ada

Senior Manager, Content Marketing

Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology & ServicesIndustries

Requirements

Candidates should possess 8+ years of experience in content leadership within a deep tech, B2B environment, preferably in AI, machine learning, or related fields, and thrive in a fast-paced environment, embracing the latest AI technologies. They should also be skilled at simplifying complex AI topics and crafting compelling narratives for both technical and executive audiences, as well as translating business goals into actionable content strategies that drive measurable outcomes and using AI and analytics tools to track performance, glean insights, and iterate quickly.

Responsibilities

The Senior Manager, Content Marketing will establish Ada as the definitive voice in AI customer service by producing forward-looking content, grow Ada’s share of voice through high-quality content, build and maintain a cohesive brand voice, implement AI-first workflows to streamline content production, and use analytics and market insights to optimize content performance and ROI. They will also lead and inspire a results-driven content team, fostering a culture of innovation, experimentation, and continuous learning.

Skills

Content Leadership

Machine Learning

Technical Writing

Narrative Crafting

Content Strategy

Analytics Tools

Team Management

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Key Metrics

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.

Rapid AI advancements require continuous updates, straining Ada's resources.

Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.

The company offers a subscription-based model ensuring steady revenue and client engagement.

Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.

Partnerships with platforms like Zendesk enhance Ada's integration capabilities.

Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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