Senior Manager, Content Marketing

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: (Salary information is incomplete - please refer to the original document for the full salary range)

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We’re driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love – instant, proactive, personalized, and effortless. Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them. Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

Requirements

• Experience: 8+ years of experience in content leadership within a deep tech, B2B environment - preferably in AI, machine learning, or related fields.
• Adaptability: Thrive in a fast-paced environment, embracing the latest AI technologies to continuously advance content quality and efficiency.
• Communication: Ability to simplify complex AI topics and craft compelling narratives for both technical and executive audiences.
• Strategy: Excel at translating business goals into actionable content strategies that drive measurable outcomes.
• Tool Proficiency: Skilled at using AI and analytics tools to track performance, glean insights, and iterate quickly.
• Team Management: Successfully managed and grown teams, and you know how to align diverse stakeholders toward shared content goals.

Responsibilities

• Thought Leadership: Establish Ada as the definitive voice in AI customer service, producing forward-looking content that challenges outdated best practices and embraces an AI-driven future.
• Audience Engagement: Grow Ada’s share of voice by producing high-quality content (blogs, sales tools, webinars, etc.) that consistently engages target audiences.
• Brand Consistency: Build and maintain a cohesive brand voice that resonates with both technical audiences and executive stakeholders.
• Workflow Optimization: Implement AI-first workflows to streamline content production, leveraging AI tools for efficiency while preserving authenticity.
• Performance Analysis: Use analytics and market insights to optimize content performance and ROI, pivoting quickly based on data-driven results.
• Team Leadership: Lead and inspire a results-driven content team, fostering a culture of innovation, experimentation, and continuous learning.

Company Information

• Company: Ada
• Industry: AI Customer Service
• Mission: To make customer service extraordinary for everyone.
• Website: https://www.ada.cx
• Funding: Over $250M from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures.