Senior Manager - Channel Sales at FreshBooks

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Software, SaaS, Customer Experience, Employee ExperienceIndustries

Requirements

Proven experience leading channel or partnership teams in the SaaS or software industry (5+ years in channel sales preferred)
A strong record of driving measurable revenue growth through channel-led strategies
Deep understanding of the UK technology ecosystem and partner landscape
Exceptional leadership, coaching, and communication skills with the ability to inspire teams and partners
Strategic problem-solving mindset and the ability to translate vision into action
Proficiency with CRM and partner management tools such as Salesforce or PRM platforms

Responsibilities

Lead, mentor, and develop a team of Channel Account Managers to deliver revenue and growth objectives
Build and expand a high-value partner network, including resellers, system integrators, and strategic alliances
Define and execute the UK channel growth strategy in alignment with Freshworks international goals
Drive joint business planning, partner enablement, and co-selling initiatives that accelerate performance and market share
Collaborate cross-functionally with Marketing, Sales, and Product teams to strengthen partner engagement and pipeline generation
Ensure operational excellence through performance tracking, forecasting, and strategic use of channel metrics
Represent Freshworks as a trusted channel leader at key partner events, conferences, and executive meetings
Foster a culture of accountability, innovation, and collaboration within the team and partner network

Skills

Key technologies and capabilities for this role

Channel SalesPartner ManagementRevenue GrowthGo-to-Market StrategyTeam LeadershipAccount ManagementSales TargetsResellersSystem IntegratorsStrategic PartnershipsMid-Market SalesEnterprise Sales

Questions & Answers

Common questions about this position

Is this role remote or on-site?

The position is on-site.

What is the salary range for this position?

This information is not specified in the job description.

What are the key responsibilities for this role?

Key responsibilities include leading and mentoring a team of Channel Account Managers, building partner networks with resellers and integrators, executing UK channel growth strategy, driving joint business planning and co-selling, collaborating cross-functionally, ensuring operational excellence, and representing Freshworks at events.

What is the company culture like at Freshworks?

Freshworks emphasizes a people-first approach to AI, uncomplicated service software for exceptional customer and employee experiences, and a collaborative environment with over 4,500 employees worldwide building real impact.

What makes a strong candidate for this Channel Sales Manager role?

A strong candidate is a proven channel leader with deep understanding of the UK SaaS and B2B software landscape, experience building partnerships, driving revenue growth, strategic thinking, and passion for partner enablement and data-driven execution.

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Toronto, CanadaHeadquarters

2003Year Founded

$149.6MTotal Funding

DEBTCompany Stage

Consumer Software, FintechIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

401(k) Company Match

Stock Options

Unlimited Paid Time Off

Parental Leave

Home Office Stipend

Professional Development Budget

Risks

Increased competition from market leaders may impact FreshBooks' market share.

Dependency on Stripe's technology could pose risks if Stripe faces issues.

Economic downturns may threaten FreshBooks' subscription-based revenue model.

Differentiation

FreshBooks offers a user-friendly platform for non-accountants, simplifying financial management.

The company provides mobile-friendly solutions, catering to the rise of remote work.

FreshBooks' integration with Shopify enhances e-commerce capabilities for online businesses.

Upsides

FreshBooks' subscription model aligns with industry trends, boosting customer acquisition and retention.

The expansion of Stripe Connect features enhances FreshBooks Payments, improving payment processing.

AI-driven financial analytics tools can provide predictive insights, enhancing decision-making.

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