Learning Facilitation Professional 2
HumanaSalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Real Estate, Multi-Family ResidentialIndustries
Requirements
- Ability to greet prospects, qualify them by covering all criteria (ask questions, utilize guest cards)
- Proficiency in recording telephone and in-person visits on reports and filing guest cards per procedures
- Skills to inspect models and market-ready units, communicate service needs to Property Manager
- Product knowledge to demonstrate community/apartments, communicate features/benefits, and close sales
- Competence in processing applications (credit checks, rental history), securing deposits per company/Fair Housing procedures
- Ability to ensure apartments are move-in ready, follow up on prospects, secure signatures, and orient new residents
- Experience monitoring renewals, distributing notices, and following up
- Capability to monitor advertising effectiveness and gather market competition information
- Professional representation at all times, typing leases, inputting data into Yardi System accurately/timely
- Skills in maintaining resident files, daily inspections, distributing notices, and accurate commission records
- Ability to receive calls/visits, handle resident requests/concerns, complete maintenance Service Requests, and follow up
- Open communication with Property Manager and Maintenance Supervisor, contribute to community cleanliness/curb appeal
- Participation in resident functions, outreach marketing, advising on referrals, placing signage, distributing materials
Responsibilities
- Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)
- Immediately record all telephone and in-person visits on appropriate reports
- File own guest cards and maintain according to established procedures
- Inspect models and available “market ready”, communicate related service needs to Property Manager
- Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale
- Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements
- Update availability report, process applications for approvals (i.e., credit check, rental history, etc.). Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status
- Ensure apartment is ready for resident to move-in on agreed date
- Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs
- Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community
- Assist in monitoring renewals. Distribute and follow-up on renewal notices
- Monitor advertising effectiveness. Gather information about market competition in the area and file
- Represent the company in a professional manner at all times
- Accept rental payments and give immediately to Assistant Community Manager
- Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures
- Maintain current resident files
- Maintain and record daily inspections for the community
- Distribute all company or community-issued notices
- Maintain accurate monthly commission records on leases and renewals for bonus purposes
- Assist management team with other various tasks as required
- Consistently implement policies of the community
- Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments
- Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters
- Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis
- Maintain open communication with Property Manager and Maintenance Supervisor
- Contribute to cleanliness and curb appeal of the community on continuing basis
- Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager
- Participate in outreach marketing activities on a regular basis to obtain prospective residents
- Advise residents of referral concessions (if permitted)
- Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc
- Distribute newsletters, pamphlets, flyers, etc
- Conduct market research (inferred from incomplete "Conduct mar")
Skills
Leasing
Residential Sales
Prospect Qualification
Apartment Marketing
Resident Relations
Fair Housing Compliance
Credit Checks
Rental History Verification
Sales Closing
Customer Follow-up
CIM Group
Real estate and infrastructure development and management
About CIM Group
CIM Group focuses on real estate and infrastructure, operating as an owner, operator, lender, and developer. The company targets urban areas with significant growth potential, acquiring, developing, and managing properties while also providing loans for real estate projects. Revenue is generated through property rentals, sales, and lending activities. CIM serves a variety of clients, including investors, businesses, and community organizations, and has worked on notable projects like the Dolby Theatre in Hollywood and the Tribune Tower in Chicago. What sets CIM apart from competitors is its strong commitment to community engagement, demonstrated through initiatives such as preparing meals for those with chronic illnesses and creating community gardens. The goal of CIM Group is to be the leading partner for investors and users of real assets that benefit communities.
Los Angeles, CaliforniaHeadquarters
1994Year Founded
$559.3MTotal Funding
DEBT_FINANCINGCompany Stage
Government & Public Sector, Real EstateIndustries
1,001-5,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
Paid Vacation
Paid Sick Leave
Paid Holidays
Bereavement Leave
Hybrid Work Options
401(k) Retirement Plan
401(k) Company Match
Paid Parental Leave
Professional Development Budget
Wellness Program
Volunteer Time Off
Risks
Rising interest rates could impact CIM's real estate financing costs.
Remote work trends may reduce demand for CIM's commercial office spaces.
Stricter environmental regulations could increase compliance costs for CIM.
Differentiation
CIM Group focuses on community impact through real estate and infrastructure projects.
The company integrates ESG initiatives into its investment and development strategies.
CIM's diverse expertise spans from due diligence to asset disposition.
Upsides
CIM benefits from increased demand for mixed-use developments in urban areas.
The trend towards sustainable building practices aligns with CIM's ESG focus.
CIM's integration of smart technology attracts tenants and buyers.
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