[Remote] Senior Knowledge Manager at Alpaca

North America

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, FinTech, BrokerageIndustries

Requirements

Familiar with the financial industry, fintech, brokerage operations, and concepts related to an API-first fintech company
4+ years of experience in knowledge management or a similar role focused on making complex information simple and accessible
Strong understanding of knowledge management principles and the importance of a single source of truth
Natural problem-solver with a knack for identifying root causes behind common information gaps
Excellent communication skills and ability to work effectively with diverse teams and individuals
Data-driven mindset and ability to use analytics and feedback loops to continuously improve a system's performance

Responsibilities

Own the Knowledge Base: Take full responsibility for the quality and accessibility of all internal company documentation, fixing gaps when employees can't find information
Build and manage a knowledge system that leverages AI to proactively surface information and answer questions
Drive Process Improvements: Proactively analyze why employees are asking questions and lead efforts to make answers accessible in tools like Confluence or Kappa
Use AI feedback and analytics to constantly improve the knowledge base, ensuring it learns and evolves with the company's needs
Develop Training Programs: Evolve the employee training program into a scalable and robust onboarding experience
Partner with teams to integrate the knowledge base into the onboarding experience for a streamlined process
Collaborate Across Teams: Work closely with department leads to capture and document critical team-specific knowledge, ensuring the knowledge base reflects current and accurate information

Skills

Knowledge Management

Documentation

Content Management

Internal Communications

Information Architecture

Alpaca

API-first brokerage for stock trading

About Alpaca

Alpaca Securities LLC operates in the stock brokerage industry by providing an API-first brokerage service that allows other businesses to create their own trading applications. This service enables companies to integrate stock trading functionality into their platforms without the need to become brokers themselves, saving them time and resources. Alpaca's API supports seamless trading experiences for users and includes features like Local Currency Trading, which allows international investors to trade US stocks in their local currency. Additionally, Alpaca offers crypto wallets and coin pair trading, expanding the financial services available to its clients. Unlike traditional brokers, Alpaca focuses on a business-to-business model, catering primarily to other companies that want to offer trading services to their customers. The goal of Alpaca is to simplify the trading process for businesses and their users while providing a secure and efficient platform for executing trades.

San Mateo, CaliforniaHeadquarters

2015Year Founded

$84.5MTotal Funding

CONVERTIBLECompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Competitive salary & stock options

Medical, dental, & vision

Home office setup stipend

Monthly Brex Card stipend

Risks

Increased competition from fintech platforms like GUGU offering commission-free trading.

Potential regulatory challenges in international markets may complicate Alpaca's expansion.

Self-clearing transition introduces operational risks in managing settlement processes.

Differentiation

Alpaca offers API-first brokerage services, enabling businesses to build trading applications.

Alpaca supports local currency trading, simplifying US stock trading for international investors.

Alpaca provides crypto wallets and coin pair trading, expanding financial services for clients.

Upsides

Alpaca's self-clearing transition enhances asset transfers and securities lending opportunities.

Partnership with Derayah Financial accelerates Middle Eastern business expansion for Alpaca.

Alpaca's limit orders and extended hours trading for fractional shares lead retail trading.

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