Senior IT Tech (Industrial Solutions) at BorgWarner

Arden, North Carolina, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Manufacturing, Industrial SolutionsIndustries

Requirements

Knowledge of IT infrastructure support and on-site services
Expertise in desktop environment enhancement and specialized IT services (e.g., high-level meeting support, root-cause analysis, customer consulting)
Skills in IT facility-related services (e.g., audio-visual environment, security systems, printers/copiers)
Ability to design, develop, and lead projects for new greenfield manufacturing locations
Experience with Incident, Problem, and Change Management principles
Proficiency in Service Management processes and SLAs
Capability to provide 2nd Level support and lead local Client/Infrastructure and LAN change activities
Knowledge of Local Production/Manufacturing Connectivity design and support
Skills in printer installation, configuration, and support
Smart hand capabilities for Hosting services (e.g., physical reboot, racking servers/equipment)
Expertise in conference room and streaming technology
Full lifecycle deployment experience for Computer Desktop & Laptop systems
Ability to maintain client security settings and mitigate Cyber Risks
Intermediate network, security, and printing support skills

Responsibilities

Design, develop, and lead projects for new greenfield manufacturing location in Hendersonville
Build and maintain good relationships with staff and IT infrastructure teams
Coordinate and direct vendors to complete projects and tasks
Ensure quality services are performed to the agreed SLA
Ensure systems, processes, and methodologies are followed for effective IT delivery monitoring, control, and support
Maintain and develop Incident, Problem, and Change Management principles for the location
Ensure first-class IT delivery for infrastructure services
Resolve remote and on-site support issues to customer satisfaction
Optimize and maintain Service Management processes
Ensure proper 1st Level support while maintaining quality for the facility
Provide 2nd Level support and lead local Client/Infrastructure and LAN change activities
Design and support Local Production/Manufacturing Connectivity
Handle printer installation, configuration, and support
Act as smart hand for Hosting services (physical reboot/racking of servers/equipment)
Design and support conference room and streaming technology
Support site IT Manager in interacting with IT Service Tower Owners
Provide inputs to IT Manager for budget, long-range plan, and forecast
Manage full lifecycle deployment for Computer Desktop & Laptop systems
Maintain security life of assets and provide budgetary inputs for End of Security Life assets
Configure new and existing devices according to corporate standards
Perform Desktop Application installation and troubleshooting
Lead Hardware Refresh Projects
Maintain client security settings (e.g., admin rights, software installs)
Identify and mitigate Cyber Risks for the facility
Support staff via phone, email, chat, etc
Provide intermediate network, security, and printing support, owning problem resolution

Skills

Key technologies and capabilities for this role

IT SupportDesktop EnvironmentRoot-Cause AnalysisAudio-Visual SystemsSecurity SystemsPrinters/CopiersIT InfrastructureProject ManagementCustomer Consulting

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position based at the BorgWarner Arden facility in Western North Carolina, transitioning to a new facility in Hendersonville, NC.

What are the key responsibilities for this role?

Key responsibilities include designing and leading IT projects for a new greenfield manufacturing location, providing 2nd level support, maintaining incident/problem/change management, coordinating vendors, and supporting local production connectivity and printers.

What is the company culture like at BorgWarner?

BorgWarner prioritizes employee health and safety, promotes a diverse and inclusive environment, honors integrity, strives for excellence, commits to community and environmental responsibility, and builds on collaboration.

What salary or compensation does this role offer?

This information is not specified in the job description.

What makes a strong candidate for this Senior IT Tech position?

Strong candidates should have experience leading IT projects for new facilities, providing 2nd level support, managing incident/problem/change processes, coordinating vendors, and supporting manufacturing connectivity and infrastructure.