Senior IT Systems Engineer

About the Role

Included Health is looking for a Senior IT Systems Engineer to be a part of our Digital Workplace Engineering team. You will be a partner in the design, implementation, and management of our identity systems portfolio. You will work with IT peers and important partner teams such as Operations, Cyber Security, Compliance, Product, Engineering and HR.

In your past, you will have demonstrated previous success in similar roles in growing, security-first, environments and you are currently passionate about AI, automation, scripting, and building infrastructure as code. You have exceptional creative problem-solving skills and showcase a user experience and security oriented mindset.

You will need to be a motivated, and experienced systems engineer with strong expertise in Okta, Terraform, Infrastructure as Code, and GitHub, who shares our passion and wants to be a part of an execution-oriented team. This is a remote role reporting to the Sr. Manager, Digital Workplace.

Responsibilities

• Partner across the organization and the business to identify and resolve issues related to IT systems and integrations
• Manage business critical systems and SaaS applications. This includes apps such as Okta, Google Workspace, Slack, Jamf, and much more
• Work directly with vendors and partner companies to implement both inbound and outbound SSO integrations with Okta
• Enhance and evolve our IaC landscape starting with Okta Terraform and expanding that to other systems
• Resolve inefficiencies in workflow and manual process through automation
• Implement technical and process improvements to support a security-first environment
• Produce internal and external documentation around process and workflows
• Partner with the security team to implement security policies and ensure all critical vulnerabilities are patched promptly
• Partner with compliance teams to support governance, risk, and compliance efforts across the IT organization
• Mentor members of IT support team and help with service desk requests as an escalation point
• Build a solution around ideas from start to finish
• Lead the entire lifecycle of complex projects
• Manage multiple work streams and keep them all on course, while maintaining task tracking and informing tools
• Participate in feedback culture with transparency and a desire for authentic work relationships

Qualifications

• 5+ years of relevant work experience
• Hands-on enterprise development expertise with SaaS applications & integrating these services with corporate systems
• Deep experience building and supporting complex integrations and automations for SaaS tooling at scale through API/SDK/CLI usage
• Extensive experience working with infrastructure as code in Terraform
• Excellent written and verbal communication skills
• History of presenting analysis/recommendations in a clear and compelling manner to various audiences (technical peers, managers, business leaders, employees)
• Prior experience working in high-growth, pre-IPO company and/or industry experience in Technology or Healthcare

Physical/Cognitive Requirements

• Prompt and regular attendance at assigned work location.
• Capability to remain seated in a stationary position for prolonged periods.
• Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer / laptop) may be required.
• Capability to work with leadership, employees, and members in an appropriate manner.

Pay

The United States new hire base salary target ranges for this full-time position are:

• Zone A: $128,130 - $180,990 + equity + benefits
• Zone B: $140,943 - $199,089 + equity + benefits
• Zone C: $153,756 - $217,188 + equity + benefits
• Zone D: $166,569 - $235,287 + equity + benefits

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation.