Senior IT Systems Engineer at Sumo Logic

Noida, Uttar Pradesh, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud ComputingIndustries

Requirements

6+ years of experience in providing End User Services, specializing in helpdesk & triage support, with a strong emphasis on carefully executing Jira tickets and delivering high quality and reusable Confluence documentation
Proficiency in user endpoint management tools such as JAMF, with a proven track record of successful endpoint management
Demonstrated expertise in IT system integrations, showcasing the ability to integrate various systems for enhanced performance and efficiency
Strong familiarity with IT automations, including scripting languages like BASH and Powershell, and a history of implementing automation solutions
Experience in user application portfolio management, ensuring effective support and updates for user applications
Knowledge of user provisioning processes, particularly utilizing Okta for secure and efficient provisioning of user access
Experience working with AWS Marketplace services

Responsibilities

Deliver exceptional end user support via Helpdesk & Triage services, showcasing a strong dedication to promptly resolving issues and ensuring utmost customer satisfaction
Exhibit advanced expertise in overseeing user endpoints, emphasizing a high degree of security and functionality while consistently delivering effective endpoint management solutions
Spearhead the seamless integration of IT systems, focusing on optimizing operations and enhancing efficiency. Prove successful in implementing and fine-tuning integrations to meet organizational needs
Champion automation initiatives across IT operations to streamline processes and workflows. Show a history of implementing automation solutions that boost operational efficiency and reduce manual workloads
Manage the diverse user application portfolio with a keen focus on providing outstanding support and regular updates. Demonstrate expertise in ensuring applications align with user needs and contribute to operational success
Lead the provisioning of user accounts, maintaining a commitment to providing secure access to systems and applications. Demonstrate a track record of delivering provisioning services accurately and efficiently
Provide moderate technical support for AWS Marketplace services, ensuring timely and effective assistance for customers. Exhibit a wealth of experience in supporting AWS products and services, prioritizing customer satisfaction throughout
Administer Jira for proficient task management and issue tracking within the IT operations department. Showcase a history of optimizing Jira administration to enhance team productivity and customer contentment
Collaborate with other IT teams as needed to drive forward joint efforts

Skills

Key technologies and capabilities for this role

IT OperationsEnd User SupportHelpdeskEndpoint ManagementIT SecuritySystem IntegrationIT AutomationData VisualizationCloud ServicesScalabilityReliability24x7 Uptime

Questions & Answers

Common questions about this position

What is the salary or compensation for this Senior IT Systems Engineer role?

This information is not specified in the job description.

Is this Senior IT Systems Engineer position remote or does it require office work?

This information is not specified in the job description.

What key skills are required for the Senior IT Systems Engineer role?

Key skills include advanced expertise in endpoint management with a focus on security, IT systems integration, automation of IT operations, Jira administration, and experience supporting AWS Marketplace services.

What is the team structure like for this position at Sumo Logic?

You will work closely with a team of highly skilled individuals, reporting directly to the Global Head of IT and engaging on projects under the guidance of the Lead IT Systems Engineer.

What makes a strong candidate for this Senior IT Systems Engineer position?

Strong candidates are IT operations experts passionate about scalable, resilient, secure data solutions, with experience in 24x7 uptime systems, a focus on customer satisfaction, attention to detail, curiosity, and the ability to collaborate and provide guidance in a fast-moving environment.

Sumo Logic

Cloud-based data analytics and security platform

About Sumo Logic

Sumo Logic provides data analytics and security tools that help businesses collect, analyze, and visualize large datasets. Their cloud-based platform allows medium to large enterprises in various industries to manage their data efficiently and securely from anywhere. Unlike many competitors, Sumo Logic operates on a subscription model, offering scalable solutions that enable clients to budget their expenses predictably. The company's goal is to empower businesses to make informed decisions and enhance their operational efficiency and security.

Redwood City, CaliforniaHeadquarters

2010Year Founded

$330.8MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

Competitive base salary + bonus + RSU's

Unlimited PTO + 12 company holidays + 4 quarterly wellness days

100% remote or in office

Employee stock purchase plan- ESPP

Medical, Dental, Vision

Paid Parental leave

Risks

Increased competition from companies like Magna5 could threaten market share.

Free data ingest model may lead to revenue challenges if not enough paying customers.

Rapid global data growth could overwhelm infrastructure, affecting service reliability.

Differentiation

Sumo Logic offers a cloud-native platform for real-time machine data analytics.

The company provides a unique Flex Licensing model for unlimited log data ingest.

Sumo Logic's Cloud SIEM solution automates threat detection and provides contextualized threat insights.

Upsides

Expansion into South Korea opens new customer bases in the Asian market.

Recognition as a Challenger in Gartner's Magic Quadrant enhances credibility and attracts clients.

Flex Licensing model removes cost barriers, potentially increasing customer acquisition.

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