Senior IT Systems Administrator at UserTesting

Denver, Colorado, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Able to work Monday through Friday in MST or PST timezones
5+ years of experience with Enterprise IT systems in a system admin role
Ability to work in a Kanban style environment, keeping up with work and effectively managing due dates, new tasks and tech debt
Ability to create and maintain documentation from an ITSM perspective including both Support and Admin level documentation
Ability to train and mentor IT Support staff on ITSM practices as it applies to UT IT support processes
Certification in Okta or Microsoft / Intune is a plus
Ability to get certified in complex tool sets as per the job key responsibilities

Responsibilities

Assist other Senior IT System admins in the management of our IT Tool Sets
Become a subject matter expert in at least two major tool sets (example Okta, Microsoft, Atlassian etc)
Assist in the maintenance of these tool sets by helping with onboarding, offboarding, new feature rollouts and system cleanups
Manage technical debt and help optimize IT workflows
Act as an escalation point for complex ITSM issues for support team
Collaborate with cross-functional teams (e.g., security, HR, help desk) to improve device onboarding, offboarding, and lifecycle processes
Document procedures, system changes, and troubleshooting workflows

Skills

Key technologies and capabilities for this role

OktaMicrosoftAtlassianITSMSystem AdministrationOnboardingOffboardingWorkflow Optimization

Questions & Answers

Common questions about this position

What experience level is required for the Senior IT Systems Administrator role?

The role requires 5+ years of experience with Enterprise IT systems in a system admin role.

What are the key skills needed for this position?

Key skills include expertise in managing enterprise tool sets like Okta, Microsoft, or Atlassian, ability to work in a Kanban environment, create and maintain ITSM documentation, and train/mentor IT support staff.

What is the work schedule and timezone requirement?

The role requires working Monday through Friday in MST or PST timezones.

What does the company culture or team environment look like?

The IT team manages company-wide systems, serves as an integration point for technology initiatives, and operates in a Kanban-style environment focused on automation and support.

What makes a strong candidate for this role?

A strong candidate should be prepared to learn a large number of IT systems and processes from a system administrator perspective, with certifications in Okta or Microsoft/Intune being a plus.

UserTesting

Provides customer insights for digital products

About UserTesting

UserTesting provides organizations with valuable customer insights to improve the development and delivery of digital products and experiences. Their platform allows clients to quickly gather feedback from a diverse audience, which helps in understanding user needs and preferences. This feedback can be obtained early in the product development cycle, reducing uncertainty and enhancing the relevance of the data collected. UserTesting differentiates itself by offering the most comprehensive experience research solution in the market, catering to a wide range of clients from small businesses to large enterprises. The company operates on a subscription-based model, generating revenue through recurring fees for access to its platform and services.

San Francisco, CaliforniaHeadquarters

2007Year Founded

$147.6MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Risks

Increased competition from AI-driven platforms threatens UserTesting's market share.

Privacy regulations like GDPR may limit UserTesting's data collection capabilities.

Economic downturns could reduce client spending on user research services.

Differentiation

UserTesting offers a comprehensive on-demand human insights platform for customer-centric decisions.

The platform provides rapid, high-quality feedback from a diverse, global audience network.

UserTesting's extensive experience research solution minimizes guesswork in product development.

Upsides

UserTesting powers insights for 60% of the top 100 most valuable brands in 2024.

The company is expanding its global market presence with new executive appointments.

Growing demand for remote user testing solutions boosts UserTesting's market potential.

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