Senior IT Support Specialist at Strava

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, FitnessIndustries

Requirements

5+ years of experience in IT support or systems administration within a fast-paced, modern tech stack environment
3+ years of experience with SaaS tools like Google Workspace, Slack, Okta, JAMF
Strong troubleshooting skills with hardware (laptops - MACs, peripherals, AV equipment) and software (cloud-based tools, SaaS platforms)
Familiarity with ticket management systems (e.g., Zendesk, Jira Service Management) and best practices in documentation
A problem-solving mindset with the ability to learn quickly and adapt to evolving needs
Excellent communication and interpersonal skills, and the ability to work both independently and as part of a team
Experience working with vendors and optimizing spend

Responsibilities

Ensure new hires are set up for success by provisioning hardware, software, tools, and access from day one
Partner with People Operations to offboard employees and handle the secure return of assets and access revocation
Troubleshoot and resolve hardware, software, and connectivity issues quickly and effectively
Respond to help desk requests and manage tickets with a high level of professionalism and urgency
Assist with account and password resets, access requests, and day-to-day support inquiries
Accurately log support activities and solutions in the ticketing system
Create and maintain internal documentation to improve team knowledge and user self-service
Collaborate with cross-functional teams to enhance onboarding/offboarding workflows
Share insights and propose improvements to optimize IT support processes and end-user satisfaction

Skills

Key technologies and capabilities for this role

IT SupportHardware ProvisioningSoftware SupportTroubleshootingHelp DeskTicketing SystemOnboardingOffboardingAccess ManagementPassword ResetsDocumentation

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The role follows a flexible hybrid model requiring more than half of your time on-site in the London office, specifically three days per week.

What experience is required for this position?

Candidates need 5+ years in IT support or systems administration in a fast-paced tech environment, 3+ years with SaaS tools like Google Workspace, Slack, Okta, and JAMF, strong troubleshooting skills for MAC hardware and software, familiarity with ticket systems like Zendesk or Jira, and excellent communication skills.

What is the company culture like for this role?

The role is in a fast-paced, collaborative environment where your impact is immediate and meaningful, supporting employees in Strava and Runna London offices to foster a high-performing workplace.

What salary or compensation is offered?

This information is not specified in the job description.

What makes a strong candidate for this Senior IT Support Specialist role?

A strong candidate has 5+ years of IT support experience in a fast-paced tech environment, hands-on expertise with SaaS tools like Google Workspace and Okta, strong troubleshooting for MAC hardware, and a problem-solving mindset with excellent communication skills.

Strava

Fitness tracking and social networking platform

About Strava

Strava is a digital platform that allows athletes and fitness enthusiasts to record, track, and analyze their physical activities, offering metrics like speed, pace, and distance. It operates on a freemium model, providing basic services for free while charging for premium features such as advanced training plans and detailed activity breakdowns. Strava distinguishes itself from competitors through its social networking aspect, enabling users to share activities and connect with others, fostering a supportive community. The goal of Strava is to enhance the fitness experience by providing valuable performance insights and encouraging community engagement.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$147.3MTotal Funding

SERIES_FCompany Stage

Consumer Software, Social ImpactIndustries

501-1,000Employees

Benefits

100% company paid benefits for employees and families

Flexible paid time off

$2,000 annual professional development stipend

Paid time off for volunteering

401(k) Plan with company matching

$1000 annual gear stipend

$500 annual gym reimbursement

Onsite fitness rooms with showers, lockers, and towel service

Weekly team workouts

Free yoga classes

Secure bike storage

Twice weekly dinner for those working late

Monthly happy hours

Dog days

Cell phone reimbursement

Snacks & stocked kitchens

Risks

Increased competition from evolving fitness apps may attract users away from Strava.

Over-reliance on partnerships like Apple Fitness may not ensure long-term growth.

Integration with third-party apps could lead to data privacy concerns affecting user trust.

Differentiation

Strava combines fitness tracking with social networking, fostering a unique community experience.

The platform offers a freemium model, attracting a wide range of users globally.

Strava's compatibility with most GPS devices enhances its accessibility and user base.

Upsides

Partnership with Apple Fitness+ expands Strava's reach and user engagement.

Integration with Mibro Fit enhances user experience and social connectivity.

Growing trend of virtual fitness challenges aligns with Strava's community-driven events.

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