[Remote] Senior IT Specialist at Clio

Spain

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, TechnologyIndustries

Requirements

Fluency in both English and Spanish (written and verbal)
Demonstrated experience managing IT service tickets from submission to resolution
Experience providing on-site support in office environments with AV systems, meeting rooms, and shared workspaces
Strong knowledge of macOS, iOS, and Windows systems
Experience with Okta, Kandji, Microsoft Intune, and SharePoint
Familiarity with Slack, Zoom, GSuite, Confluence, Adobe, 1Password, and other SaaS productivity tools
Hands-on experience with Terraform, Workato, or similar automation and cloud provisioning tools
Excellent communication, documentation, and time management skills
A proactive, customer-focused approach with a genuine desire to help others succeed
Demonstrate a keen interest in improving your craft by using AI

Responsibilities

Deliver exceptional IT support to all Clio employees across Spain and our Spanish-speaking regions
Handle a high volume of incoming tickets with efficiency, accuracy, and empathy
Provide on-site AV and hardware support in the Barcelona office, ensuring seamless meeting experiences
Travel occasionally to London for collaboration, events, or technical support as needed
Onboard new Clions to Clio’s systems, ensuring they have everything they need from day one
Manage and document IT assets, hardware procurement, and software provisioning
Troubleshoot and resolve hardware, software, and network issues across macOS, iOS, and Windows systems
Maintain security best practices and follow Clio’s IT compliance and data protection policies
Collaborate with global IT colleagues to implement automation, improve workflows, and scale our infrastructure

Skills

IT Support

Ticket Management

AV Systems

Hardware Support

Bilingual English Spanish

Problem-Solving

Automation

Clio

Legal practice management software provider

About Clio

Clio provides legal practice management software that helps law firms operate more efficiently. Its two main products, Clio Grow and Clio Manage, serve different purposes: Clio Grow enhances the client intake process and engagement, while Clio Manage allows firms to organize tasks, manage cases, handle documents, and process payments in one platform. Clio caters to a diverse clientele, from solo practitioners to large firms, and operates on a subscription model, charging users monthly or annually for access to its software. The goal of Clio is to improve the efficiency of legal practices and reduce administrative burdens, ultimately supporting their growth.

Burnaby, CanadaHeadquarters

2008Year Founded

$1,279.9MTotal Funding

SERIES_FCompany Stage

LegalIndustries

1,001-5,000Employees

Benefits

Company equity

401k

Parental leave options and stipend

Flexible paid time off

Stipend to support WFH

Various wellness benefitsand programs

Risks

Emerging AI-driven legal tech startups could challenge Clio's market share.

Staying private may limit Clio's access to public market capital.

Significant investment in AI and expansion may strain Clio's resources.

Differentiation

Clio offers a comprehensive suite for law firm management, including client intake and payments.

Clio's products, Clio Grow and Clio Manage, streamline operations for legal professionals.

Clio's cloud-based platform supports solo practitioners and large law firms alike.

Upsides

Clio raised $900M in 2024, marking the largest Canadian software funding round.

Clio plans to enhance AI capabilities and expand into international markets.

Clio's subscription model generates $200M in annual recurring revenue.

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