Senior IT Service Desk Analyst at ASAPP

You need 3+ years of end-user support/service desk experience.

ASAPP embraces both hybrid and remote work arrangements.

Required skills include a self-learner attitude, ability to work independently, outstanding problem solving skills, excellent written and verbal communication skills, good understanding of computer systems and mobile devices, IT assets management experience, and experience in at least 4 of specified areas like networking, collaboration tools, cloud services, directory services, identity management, SaaS platforms, MFA, and OS troubleshooting.

ASAPP values customer obsession, purposeful speed, ownership, relentless focus on outcomes, tight skilled teams, clarity over complexity, continuous evolution through curiosity, data, and craftsmanship, and a fast-paced environment with collaboration and global diversity.

Strong candidates have a strong background in end-user/desktop support, genuine passion for helping people and solving complex problems, familiarity with end-user lifecycle, troubleshooting, remote support, workflow automation, and timely ticket management, plus the listed required skills and nice-to-haves like deep MacOS/Linux knowledge and IAM experience.