Senior IT Operations Engineer at Tencent

Los Angeles, California, United States

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$110,160 – $230,040Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

7+ years in IT operations/systems engineering
Hyper-V virtualization & PowerShell automation
ITSM platforms (ServiceNow/Jira/Slack)
Windows/macOS administration & networking
Scripting (Python/PowerShell)
ITIL v4 certification (preferred)
Strong problem-solving and cross-functional collaboration skills

Responsibilities

Own the full IT asset lifecycle (procurement to decommissioning) for hardware/software
Maintain server room operations: HVAC, power, racks, and physical/virtual infrastructure (Hyper-V clusters, Storage QoS, PowerShell automation)
Ensure 24/7 reliability of servers, networks, and endpoints (Windows/macOS)
Lead Tier 2/3 support, incident management, and ITSM processes (ServiceNow/Jira/Slack)
Collaborate on DevOps initiatives: CI/CD (Jenkins/Terraform), containers (Docker/K8s), and monitoring (Grafana/Prometheus)
Automate onboarding/offboarding workflows (account provisioning, access controls)
Partner with HR/InfoSec to enforce IAM policies and compliance standards
Develop IT operational playbooks and knowledge base documentation
Optimize vendor management for procurement and SLAs

Skills

Hyper-V

PowerShell

ServiceNow

Jira

Slack

Windows

macOS

Networking

Python

Jenkins

Terraform

Docker

Kubernetes

Grafana

Prometheus

Tencent

Internet platform for social, gaming, fintech

About Tencent

Tencent is a technology company that focuses on enhancing the daily lives of internet users and assisting businesses in their digital transformation. It operates in various sectors, including social networking, entertainment, fintech, and cloud computing. Tencent's main products include WeChat, a messaging and mobile payment app with over a billion users, and Tencent Games, which produces popular video games like Honor of Kings and PUBG Mobile. The company generates revenue through online advertising, subscription services, in-app purchases, mobile payments, and cloud services. Unlike many competitors, Tencent has a diverse business model that allows it to serve both individual users and enterprises effectively. The goal of Tencent is to enrich user experiences and support businesses in their digital journeys.

Shenzhen, ChinaHeadquarters

1998Year Founded

$31.5MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, Fintech, AI & Machine Learning, GamingIndustries

10,001+Employees

Benefits

Professional Development Budget

Risks

Tencent's addition to the US blacklist may affect its operations and partnerships.

Developing Call of Duty mobile version may lead to competitive tensions with Microsoft.

Investment in blockchain exposes Tencent to volatile regulatory environments.

Differentiation

Tencent's WeChat app integrates messaging, social media, and mobile payments seamlessly.

Tencent Games is a global leader with popular titles like Honor of Kings and PUBG Mobile.

Tencent Cloud offers scalable solutions for businesses, enhancing digital transformation efforts.

Upsides

Tencent's investment in blockchain technology could enhance its fintech and cloud services.

The Hunyuan-Large language model advances Tencent's AI capabilities in social networking and gaming.

Collaboration with DYXnet on AI solutions opens new avenues in digital transformation services.

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