Senior Inside Cust Success 2 Mob at AT&T

Dallas, Texas, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TelecommunicationsIndustries

Requirements

Bachelor’s degree (BS/BA) desired
5+ years of sales related experience
Experience with managing cross functional teams in different departments to achieve commonly aligned production goals
Experience with telecom mobility, wireless, or related services
Ability to engage in peer-to-peer coaching, collaboration, and development
Comprehensive knowledge of sales principles, practices, products, and services
Manages mid-size to large, complex sales with moderate supervision
Responsible for an average quota or territory
Utilizes advanced data analysis, creative problem-solving, and exercises judgment
Leads presentations and mentors less experienced peers

Responsibilities

Drive revenue growth by retaining existing customers, achieving sales quotas, and upselling to create incremental new business
Collaborate with Direct and Indirect Alliance Partners to manage a revenue portfolio of $80 to $100M in recurring revenue
Develop and maintain strong client relationships, manage account escalations, and ensure direct communication with key decision makers
Successfully close sales deals, deliver on sales metrics, and secure renewal and new contracts to meet performance targets
Assess and understand customer needs to tailor solutions, leveraging a consultative approach to meet strategic business priorities and apply the latest technologies
Conduct market research to stay informed on industry trends and identify key customer needs, utilizing this knowledge to enhance sales opportunities and improve customer satisfaction (Net Promoter Score - NPS)
Drive long term revenue growth and retention of emerging enterprise customers through outbound calling and relationship management
Collaborate with direct and indirect partners in the field to facilitate client growth

Skills

Outbound Calling

Relationship Management

Revenue Retention

Revenue Growth

Upselling

Customer Relationship Management

Account Escalations

Consultative Selling

Market Research

Sales Quotas

Cross-functional Collaboration

Matrix Management

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

Land your dream remote job 3x faster with AI

Try Jobo Free