Senior Implementation Specialist

Employment Type: Full time

Position Overview

Cohesity is a leader in AI-powered data security and management. We help organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale.

As a Senior Implementation Specialist, you will play a critical role in crafting, configuring, operating, and improving our customers' Cohesity infrastructure. Your expertise will enable us to successfully implement data protection, file sharing, operational recovery, and data security solutions. The ideal candidate has considerable experience both implementing technical solutions as well as enabling others through training and documentation. Experience in data center operations, working with change controls, change freeze windows, and interaction with internal support teams as well as external vendors is essential.

Responsibilities

• Utilize technical knowledge and intuition for business to help Cohesity customers design and operate their data protection and data security solutions.
• Work closely with customers to resolve technical obstacles and tackle unique challenges.
• Foster effective communication and collaboration between customers and our Engineering, Sales, Support, and Technical Marketing teams.
• Proactively resolve any issues which could impact data recovery operations.
• Identify opportunities for improvements or additional product sales.
• Configure and improve operational reporting to ensure flawless performance.
• Identify and address any issues that may affect data recovery operations.
• Collaborate with technical teams to keep system software up to date and configured according to recommended standard processes.
• Discover ways to improve products and increase customer satisfaction through identifying areas for improvement and additional sales opportunities.
• Facilitate contract renewals by providing technical validation and reporting.
• Develop and maintain positive relationships with key personnel in the customer’s organization.
• Provide leadership and support for any data recovery or Smart-Files related issues.
• Travel up to 25% dependent on customer needs.

Requirements

• Bachelor's degree in Computer Science, Engineering, or equivalent experience.
• 10+ years of professional IT experience post-graduation.
• Operating Systems: Linux, Windows
• Data Protection
• Server Virtualization: VMware, Hyper-V, Nutanix
• Databases: NoSQL, Oracle, SQL
• Data Migration
• BIOS level bootstrap OS installation
• Disks: SSD NVME, HDD, SSD M2
• Networking: 10 Gb / 25 Gb / 40 Gb / 100 Gb Network cabling
• Basic Networking: IPv4, DNS, NTP, Firewall

Preferred Qualifications

• Public Cloud Infrastructure: AWS, Azure, GCP
• Public Cloud Storage: AWS S3, AWS Glacier, Azure Blob
• Network Attached Storage: Isilon, NetApp
• Advanced Networking: IPv6, LACP, Tagged VLANs
• Disaster Recovery/Business Continuity Planning
• Data Replication
• Data Compression and Deduplication
• Other Database Types: Protection and Recovery
• Scripting: bash, Python, PowerShell
• Automation using REST API
• Technical Drawings: Visio, Lucidcharts, or similar
• Hardware Experience: HPE, Cisco, Dell, Fujitsu & Lenovo
• Project Management Skills: including completion of objectives and progress communications.
• Strong verbal communication/presentation skills.
• Strong written skills and attention to detail.

Company Information

Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design. Join us on our mission to shape the future of our industry. Ready to secure the future of data with Cohesity?