Senior Implementation Analyst at Andersen Corporation

Montevideo, Uruguay

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Travel Technology, PaymentsIndustries

Requirements

Advanced English level both verbal and written
Understanding of the Travel Industry and the GDSs dynamics
Experience with Online, Leisure and Business travel agencies
Customer focus mindset
Exceptional communication ability
Strategic and Analytical thinking with willingness to challenge the status quo in order to improve processes
Strong interpersonal skills, comfortable engaging with senior team members and customers
Capable of managing and prioritizing several competing tasks
Positive attitude, willing to learn and step out of the comfort zone
Nice to Have: Knowledge of Operations area in Payments: KYB process, implementation and customer success
Nice to Have: Knowledge and experience on process improvement
Nice to Have: Knowledge on Payments and Travel Payments

Responsibilities

Managing implementation activities for all SDP customers
Coordinate with internal external teams (addressing certain implementations and support levels)
Manage the whole implementation process for complex-big customers
Identify product customization needs to support the implementation. Coordinate these customizations with the product team to ensure customer satisfaction and deadlines
Train the customer in the solution and reporting
Ensure first transactions to consolidate the activation of the customer
Managing second level support occasionally
Support SLAs and response time measurements

Skills

Key technologies and capabilities for this role

Project ManagementCustomer ImplementationPayments ProcessingTeam CoordinationProduct CustomizationCustomer TrainingSupport SLATravel TechnologyVirtual PaymentsProcess Improvement

Questions & Answers

Common questions about this position

What are the key responsibilities of the Senior Implementation Analyst role?

The role involves leading implementation and activation of Sabre Virtual Payments customers, managing implementation activities, coordinating with internal and external teams, handling complex customer implementations, identifying customizations, training customers, ensuring first transactions, and providing second-level support.

What qualifications are required for this position?

Required qualifications include advanced English level both verbal and written, understanding of the Travel Industry and GDSs dynamics, experience with Online, Leisure and Business travel agencies, customer focus mindset, exceptional communication ability, and strategic and analytical thinking.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What opportunities does this role offer for professional growth?

The role provides opportunity to have real influence in a travel fintech team, deep understanding of the B2B Travel Payment industry, being part of a large Travel and Hospitality technology company, and networking with key players in payments ecosystem including Banks, Fintechs, card networks, and C-Level executives.

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

VR & AR, Consumer GoodsIndustries

5,001-10,000Employees

Risks

Rising raw material costs could squeeze profit margins.

Labor shortages may delay project timelines and increase costs.

Emerging smart window technologies could impact market share.

Differentiation

Renewal by Andersen uses Augmented Reality for customer consultations, enhancing decision-making.

The company offers a complete service from consultation to professional installation.

Renewal by Andersen is recognized for high customer satisfaction, winning multiple J.D. Power awards.

Upsides

Increased demand for energy-efficient home improvements boosts market growth.

Expansion into Locust Grove, Georgia, with a $420 million investment enhances capacity.

Growing interest in eco-friendly materials aligns with Andersen's sustainable product offerings.

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