Senior HelpDesk Engineer

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary: (Salary not provided in the description)

Welcome to Welltech—where health meets innovation! 🌍 As a global leader in the Health & Fitness industry, we’ve crossed over 200 million installs with five life-changing apps, all designed to boost well-being for millions. Our mission? To transform lives through intuitive nutrition trackers, powerful fitness solutions, and personalized wellness journeys—all powered by a diverse team of over 800 passionate professionals with presence across 5 hubs.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in a technical support role with a focus on Google Workspace and MacOS.
• Strong technical skills and experience with:
  • Google Workspace administration
  • Okta administration
  • MacOS and Mobile Device Management (MDM)
  • Troubleshooting web services (Slack)
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
• Experience with an ITSM solution (Jira Service Management - a plus)

Responsibilities

• Provide timely and effective technical support to employees via phone, email, and our ticketing system.
• Troubleshoot issues related to Google Workspace, Okta, MacOS, and Mobile Device Management (MDM).
• Resolve technical problems with various web services, including Slack, Confluence or Jira.
• Prepare and configure new employee workstations, including hardware setup and software installation.
• Maintain detailed records of user requests and resolutions in the ticketing system (Jira Service Management - a plus).
• Escalate complex issues to senior IT staff when necessary.
• Develop and maintain comprehensive technical documentation, such as user manuals and system configurations.
• Deliver user training and guidance on Google Workspace and MacOS applications.
• Collaborate with the IT team to identify and implement system improvements and upgrades.

Application Instructions

• (Application instructions not provided in the description)

Company Information

• Company: Welltech
• Industry: Health & Fitness
• Mission: To transform lives through intuitive nutrition trackers, powerful fitness solutions, and personalized wellness journeys.
• Products: Muscle Booster, Yoga-Go, WalkFit
• Website: https://musclebooster.fitness/, https://yoga-go.io/, http://walkfit.pro

Additional Information

• Candidate Journey:
  • Recruiter call
  • Skills assessment
  • Meet the hiring manager
• Bonus Skills (Nice to Have):
  • Experience with Jamf solutions
  • Experience with an Asset Management tool (Jira Assets - a plus)