Senior Card Fraud Investigator
MercuryFull Time
Senior (5 to 8 years)
Candidates should possess a Bachelor’s degree in a relevant field, with a minimum of 5 years of experience in fraud operations, demonstrating a strong understanding of fraud detection techniques and methodologies. Excellent analytical and investigative skills are required, along with the ability to interpret complex data and identify patterns indicative of fraudulent activity. Strong communication and interpersonal skills are necessary for collaborating with internal teams and external stakeholders, including financial institutions and law enforcement agencies.
As a Senior Fraud Operations Specialist, you will analyze new account applications and transactional activity to identify and mitigate fraud risks, conducting thorough investigations of alerts and providing comprehensive documentation of findings. You will collaborate with internal teams to resolve fraud-related issues, communicate directly with customers to verify account activity, and liaise with external stakeholders to support investigations and facilitate recovery efforts. Furthermore, you will stay updated on emerging fraud trends, document procedures, and proactively identify opportunities for operational process improvement, while also working a flexible schedule including nights, weekends, and holidays to ensure 24/7 fraud monitoring and response.
Corporate card and spend management platform
Ramp provides a corporate card and spend management platform that helps businesses track expenses and save money. The platform allows finance teams to manage corporate cards, expense reports, and bill payments in one place, and it integrates with tools like Slack for added convenience. Ramp serves a wide range of clients, from large enterprises to creative agencies, and aims to reduce overall expenses through its comprehensive financial tools. Unlike competitors such as Amex and Brex, Ramp generates revenue through interchange fees on card transactions and subscription fees for advanced features. The company's goal is to streamline financial operations for businesses and help them achieve significant cost savings.