Researcher

Position Overview

Apollo.io is seeking a talented and motivated Researcher to join our growing team. As a key player in our customer-centric vision, you will partner with stakeholders to conduct critical research projects, contributing to the improvement of user experience, delightfulness, and ease of use for our globally recognized go-to-market solution. We are looking for a creative thinker who can take ownership of complex projects within a hyper-growth company, trailblazing new approaches to data interpretation and driving meaningful impacts on our product and company strategy.

Responsibilities

• Conduct In-depth, Agile Research: Execute user research activities, including foundational research, usability testing, interviews, surveys, and ethnographic studies to gather insights into user behaviors, needs, and preferences.
• Persona and Journey Map Development: Contribute to the creation and maintenance of user personas and journey maps, establishing a user-centric framework for product development.
• Iterative Testing and Feedback Loops: Integrate iterative testing and feedback loops within the agile development process, ensuring a user-centered approach throughout the product development lifecycle.
• Usability Testing: Plan and facilitate usability testing sessions, including recruitment, script development, and post-session analysis. Communicate findings and recommendations to the broader team.
• Data Collection and Analysis: Collect and analyze user data, synthesizing findings into clear and actionable insights. Identify patterns, trends, and opportunities for product improvement.
• Documentation and Reporting: Prepare clear and concise research reports, presentations, and documentation to effectively communicate research findings and recommendations to stakeholders.
• Collaborate with Cross-Functional Teams: Engage with product managers, designers, and developers to integrate user research findings into the product development process, ensuring alignment between user needs and business objectives.
• Coach and Mentor Researchers: Help junior researchers grow their skillset by providing feedback on their work and offering direct mentorship.
• Stay Informed on Industry Trends: Keep abreast of industry trends, emerging technologies, and best practices in UX research, applying this knowledge to enhance research methodologies and approaches.
• Continuous Learning: Actively pursue professional development opportunities to enhance UX research skills.

Company Information

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, Apollo.io is one of the fastest-growing companies in SaaS, having raised approximately $250 million to date and valued at $1.6 billion.

Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide. Our unified platform offers tools to engage and convert these contacts. By helping revenue professionals find accurate contact information and automating the outreach process, Apollo.io turns prospects into customers.

Apollo raised its Series D in 2023 and is backed by top-tier investors, including Sequoia Capital and Bain Capital Ventures. JD Sherman, former President and COO of Hubspot, is among our board members.

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