Senior Enterprise Member Success Manager (B2B)

New York, New York, United States

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$60,000 – $90,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software as a Service (SaaS), Sales, Business DevelopmentIndustries

Requirements

Candidates should possess a strong background in sales and customer success, demonstrating exceptional data fluency and presentation skills, and exhibiting experience in managing complex partnerships at scale. They should be comfortable operating within a fast-paced, startup-style environment and possess the ability to drive user engagement effectively.

Responsibilities

As a Senior Enterprise Member Success Manager, the individual will play a pivotal role in leading engagement and retention efforts for Chief’s Enterprise partners, including day-to-day management of relationships and ongoing retention. They will also conduct monthly and quarterly business reviews to assess partner health and satisfaction, drive Enterprise member engagement through custom interventions, and potentially flex into Sr. Enterprise Relationship Manager responsibilities to support renewals, upsells, and act as the primary point of contact for long-term partner success.

Skills

Relationship Management

Customer Success

Data Analysis

Presentation Skills

Partnership Management

Retention

Engagement

Business Reviews

Chief

Subscription-based networking for women executives

About Chief

Chief.com is a membership network designed specifically for women in executive leadership positions. It provides a platform where senior executives can connect, share knowledge, and expand their professional networks. Members can create a personal board of advisors, gaining insights and advice to enhance their leadership skills. The platform also offers access to business experts and exclusive programming aimed at professional development. Chief.com differentiates itself from competitors by focusing on the unique needs of women leaders and emphasizing Diversity, Equity, and Inclusion (DEI) in its operations. The company's goal is to empower women executives by providing them with valuable resources and connections that support their growth and success in leadership roles.

New York City, New YorkHeadquarters

2019Year Founded

$136.2MTotal Funding

SERIES_BCompany Stage

Social Impact, EducationIndustries

5,001-10,000Employees

Risks

Increased competition from platforms like TheLi.st and Ellevate Network.

Economic downturns may reduce spending on professional memberships.

Recent layoffs may indicate financial pressures affecting service delivery.

Differentiation

Chief is the largest community of senior women executives in the U.S.

Chief offers personalized executive coaching, both one-on-one and in peer groups.

Chief's commitment to DEI is a core aspect of its operations and offerings.

Upsides

Growing interest in DEI aligns with Chief's commitment to diversity and inclusion.

Hybrid work models increase demand for Chief's digital networking platform.

Recognition of women leaders provides opportunities for Chief to highlight its members.

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