Senior eCommerce Product Manager at Away

New York, New York, United States

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$155,000 – $165,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

eCommerce, Travel, RetailIndustries

Requirements

Minimum of 5 years of experience in product management, with a clear focus on customer-facing eCommerce or direct-to-consumer (DTC) digital products
Experience working in and building for the Shopify ecosystem
Compelling track record of managing the entire product lifecycle—from discovery and ideation through to launch and iteration
Expertise in A/B testing, user research, and data analysis, with hands-on experience using tools like Intelligems, Amplitude, Google Analytics, etc
Strong understanding of Agile/Scrum methodologies and experience leading sprint ceremonies and managing a backlog with tools like JIRA
Exceptional communicator and collaborator who can effectively work with different departments, managers, and key stakeholders
Creative and innovative, with ability to build great new things that are fresh and unique while staying on brand
Agile and motivated by a fast-paced and ever-changing environment
Passionate about transforming travel for all

Responsibilities

Define and communicate the product vision, strategy, and roadmap for core components of the Away eCommerce experience
Lead a dedicated, cross-functional team of engineers, designers, and analysts to execute on the roadmap, fostering a collaborative and data-driven culture
Translate customer needs and business objectives into clear product requirements, user stories, and acceptance criteria
Champion a culture of continuous learning and optimization by developing and executing a robust A/B testing and user research plan
Advocate for the customer experience by leveraging quantitative and qualitative data to identify new opportunities and inform backlog prioritization
Define, monitor, and analyze key performance indicators (KPIs) for product areas, and regularly communicate progress and insights to stakeholders and leadership
Act as the subject matter expert for the product domain, managing stakeholder expectations and ensuring alignment on goals and priorities across the organization

Skills

Product Management

eCommerce

Product Roadmap

Cross-functional Leadership

A/B Testing

User Research

KPI Analysis

Data-driven Decision Making

User Stories

Stakeholder Management

Away

Designs and sells high-quality luggage

About Away

Away designs and sells high-quality luggage and travel accessories aimed at modern travelers who appreciate both functionality and style. Their products include suitcases, bags, and various travel accessories that are practical yet aesthetically pleasing. Away operates on a direct-to-consumer model, selling products through their website and physical stores in major cities, which allows them to control the customer experience and offer competitive prices. They provide a 100-day trial period, free shipping, and returns to enhance customer satisfaction. Away has expanded its reach to several countries and also targets corporate clients through a gifting program. The company's goal is to transform the travel goods market by combining style and functionality while maintaining a strong focus on customer service.

New York City, New YorkHeadquarters

2015Year Founded

$210.1MTotal Funding

LATE_VCCompany Stage

Consumer GoodsIndustries

501-1,000Employees

Benefits

Medical, dental & vision insurance

Life and AD&D insurance

401(k) with a company match

Flexible spending, health savings & commuter benefits

PTO

Paid Parental Leave

Short & Long-term disability

Product stipends and recognition awards

Risks

Departure of key executive Mark Chou may impact leadership stability.

Competitors launching TSA-compliant products could erode Away's niche market advantage.

Significant discounts may impact perceived brand value and pricing strategy.

Differentiation

Away offers a 100-day trial period, enhancing customer satisfaction and loyalty.

Direct-to-consumer model allows Away to maintain control over customer experience.

Away's products combine functionality and style, transforming luggage into a statement piece.

Upsides

Away recognized as one of Fast Company's 'World's Most Innovative Companies'.

Growth in corporate gifting market expands Away's market reach.

Increased demand for compact and lightweight luggage benefits Away's product offerings.

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