[Remote] Senior Director, RCM & Credentialing at Spring Health

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, HealthcareIndustries

Requirements

Deep domain expertise in revenue cycle management (RCM), health plan operations (claims), and provider credentialing & enrollment
Strategic vision and operational expertise to optimize revenue processes and drive efficiencies
Experience leading a team of ~50, including 3 Director-level leaders
Strong systems thinking and cross-functional influence to collaborate with Product, Engineering, Clinical Operations, Finance, and Payer Relations
Ability to balance specialization within the organization while building connections between RCM, credentialing, and claims
Hands-on leadership skills for both strategic and operational execution

Responsibilities

Develop and evolve a comprehensive RCM and payer operations strategy aligned with Spring Health’s enterprise and D2C business goals
Collaborate with executive leadership to identify opportunities for margin expansion, DSO reduction, and operational scale
Shape the long-term roadmap for system modernization, tooling upgrades, and automation efforts
Foster a high-accountability, high-support culture with clear expectations, growth paths, and leadership development
Lead the end-to-end revenue cycle, including eligibility, charge capture, coding, submission, collections, and appeals
Drive clean claims rates, reduce denials, improve reimbursement timelines, and optimize AR performance
Partner with Finance on forecasting, revenue recognition, and payment modeling (commercial and D2C)
Manage payer escalations and work to improve contract adherence and payer performance
Oversee provider credentialing and enrollment to ensure timely onboarding

Skills

Key technologies and capabilities for this role

Revenue Cycle ManagementRCMBilling OperationsPayer IntegrationsCollectionsDenial ManagementRegulatory ComplianceRevenue Cycle TechnologyPayer RelationsHealthcare Reimbursements

Questions & Answers

Common questions about this position

What team will I be leading in this role?

You will lead a team of ~50 across Revenue Cycle Management, Health Plan Operations, and Provider Credentialing & Enrollment, including 3 Director-level leaders.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What skills and expertise are required for this position?

The role requires deep domain expertise in revenue cycle management, strategic vision, operational expertise, systems thinking, and strong cross-functional influence.

What does the company culture or mission emphasize?

Spring Health's mission is to eliminate every barrier to mental health by revolutionizing mental healthcare through clinically validated technology and partnerships with major companies.

Spring Health

Personalized mental health solutions for employers

About Spring Health

Spring Health offers personalized mental health solutions to employers and health plans, focusing on enhancing employee well-being. Their Precision Mental Healthcare system tailors support to individuals, providing options like digital resources, therapy, and medication. Users receive a customized care plan after a brief assessment, allowing them to schedule appointments and access wellness exercises easily. The goal is to improve workplace mental health by providing effective and accessible resources.

New York City, NoneHeadquarters

2016Year Founded

$452.3MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Retirement benefits

Paid time off

Healthcare benefits

Insurance benefits

Work-life benefits

Mental health benefits

Risks

Increased competition from digital mental health platforms offering similar services at lower costs.

Rapid technological advancements may outpace Spring Health's current AI capabilities.

Potential data privacy concerns could impact user trust and compliance costs.

Differentiation

Spring Health uses Precision Mental Healthcare for personalized mental health solutions.

The company offers a comprehensive platform with digital support, therapy, and medication.

Spring Health is the first to earn nationwide third-party accreditation for clinical care.

Upsides

Spring Health raised $100M in Series E funding, valuing it at $3.3 billion.

The company collaborates with major brands like Microsoft and Target.

Spring Health's Community Care solution addresses mental health equity and social determinants.

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