Manager, Revenue Cycle Operations
Imagine PediatricsSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, TelehealthIndustries
Requirements
- 5+ years of experience in roles with increasing responsibility, scaling high-growth, or technology-enabled services organizations with at least 3 years in a leadership role
- Bachelor’s or Master’s degree in Healthcare Administration, Business, Finance, or a related field
- Strong communication and stakeholder management skills with the ability to translate strategy into a clear execution plan
- Deep understanding of healthcare operations, including revenue cycle management, payer contracting, provider onboarding, and patient engagement
- Experienced data-driven operator with experience building KPIs, dashboards, and performance management frameworks
- Exceptional leadership skills with the ability to inspire teams, build consensus, and influence across functions
Responsibilities
- Lead the end-to-end revenue cycle function across coding, billing, and collections, ensuring operational efficiency and compliance with payer and regulatory standards
- Manage and develop two direct reports, fostering a culture of accountability, transparency, and continuous improvement
- Partner with the VP of Operations, Senior Product Manager, and Leadership Team to define short- and long-term RCM strategies aligned to company objectives
- Oversee daily RCM operations for a high-volume telehealth practice with extensive payer contracts and multi-state presence
- Ensure accurate charge capture and coding practices that support compliant reimbursement and appropriate provider documentation
- Own key workflows and process maps for claim submission, follow-up, denials, and appeals; identify and resolve friction points quickly
- Collaborate with Product and Engineering teams to improve automation, EDI connectivity, and billing system integrations
- Enhance, track, and report on KPIs to identify areas for improvement and drive performance
- Partner with Business Intelligence to develop automated dashboards and monthly reporting packages
- Drive data-driven performance reviews with sub-teams to identify trends, root causes, and opportunities for process improvement
- Serve as the operational liaison between RCM, Clinical, Telehealth Operations, and Patient Support to ensure documentation and billing alignment
- Partner with Contracting and Credentialing to ensure accurate payer setup, EDI enrollment, and fee schedule updates
- Collaborate with Finance on cash forecasting, revenue recognition, and variance analysis
- Maintain compliance with payer and state telehealth billing requirements
- Lead initiatives to improve claim accuracy, reduce denials, and accelerate cash collections
- Proactively identify automation and system enhancement opportunities to improve efficiency and scalability
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the employment type for this role?
This is a full-time position.
How many direct reports does this role manage?
The role manages and develops two direct reports.
What are the key skills needed for the Director of Revenue Cycle Management role?
The ideal candidate is analytical, process-oriented, and thrives in a fast-scaling environment where technology, data, and operational excellence intersect. Expertise in revenue cycle management including coding, billing, collections, compliance, and cross-functional collaboration is essential.
What is the company culture like at Circle Medical?
Circle Medical fosters a culture of accountability, transparency, and continuous improvement, built by top-tier physicians, engineers, and designers in a fast-scaling, venture-backed Y-Combinator startup environment.
What makes a strong candidate for this position?
A strong candidate is analytical and process-oriented, with experience leading revenue cycle functions in a high-volume telehealth practice, managing teams, driving KPIs, and partnering cross-functionally in a fast-scaling environment.
Circle Medical
Telehealth services for virtual medical consultations
About Circle Medical
Circle Medical provides telehealth services that allow individuals to access healthcare without visiting a physical clinic. The company connects patients with licensed healthcare providers through secure video chat, enabling virtual consultations for general medical issues, annual wellness exams, well-woman exams, and COVID-19 testing assessments. This approach enhances accessibility and reduces the need for in-person visits, which is especially useful during public health crises. Circle Medical generates revenue through insurance reimbursements and out-of-pocket payments, accepting all major insurance plans and offering a transparent billing process. The company targets tech-savvy individuals who value convenience and efficiency in their healthcare experience.
San Francisco, CaliforniaHeadquarters
2015Year Founded
$12.2MTotal Funding
ACQUISITIONCompany Stage
Consumer Software, HealthcareIndustries
201-500Employees
Benefits
Flexible Work Hours
Paid Vacation
Paid Sick Leave
Paid Holidays
401(k) Company Match
401(k) Retirement Plan
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Wellness Program
Mental Health Support
Professional Development Budget
Company Equity
Risks
Integration challenges with HEALWELL's AI could disrupt operations if not managed well.
Strategic shifts from new AI leadership may impact current service delivery.
WELL Health's investment might lead to governance changes, causing internal disruptions.
Differentiation
Circle Medical offers both in-person and virtual healthcare services.
The company integrates AI to enhance electronic medical records and patient care.
Circle Medical accepts major insurance plans, ensuring broad patient accessibility.
Upsides
Growing demand for telehealth post-COVID-19 boosts Circle Medical's market potential.
AI integration with HEALWELL enhances operational efficiency and patient outcomes.
Hybrid healthcare models offer flexibility, aligning with Circle Medical's service offerings.
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