Senior Director, Product Management & Production Support - Core Platform

The Senior Director will lead a team of Product Managers and the global Product Support team to ensure the platform is scalable, reliable, and supports customer growth. They will lead product managers across core platform components including issuing, fulfillment, processing, ledger, tokenization, and customer enablement. This role will also enhance global support processes and strategically incorporate operational insights into Core platform roadmaps. The impact includes shaping the strategic direction of the core platform and production support experience, championing a product vision for scalability and operational excellence, and elevating production support to a proactive differentiator. Responsibilities also include enabling the company to move faster by building resilient systems, driving alignment between customer needs and operational realities, and ensuring Marqeta stays ahead of market shifts by turning external signals into internal advantage. Additionally, the role involves connecting platform capabilities with customer outcomes, growing and mentoring a senior product organization, and creating an executive-friendly view of production health and platform risk.