Senior Director of Services Products at Sitetracker

Montclair, New Jersey, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, TechnologyIndustries

Requirements

Launched net-new service products from concept to market with defined deliverables, success metrics, and market-fit validation
Created service offerings with clear pricing, scope, and delivery models
Partnered closely with delivery teams to ensure readiness and excellence in execution
Developed a multi-quarter roadmap aligned with both product development and customer needs
Built go-to-market playbooks, including enablement materials and scalable launch plans
Used data to identify, validate, and prioritize service opportunities for long-term value
Built roadmaps for forward-deployed engineering (FDE), which would be a plus
Deep knowledge of pricing models including T&M, fixed-fee, recurring, and hybrid approaches
Aligned pricing models to business goals such as customer acquisition, retention, or margin expansion
Built offerings like proof-of-concepts and tiered packages that grow with customer maturity
Evaluated financial and operational impacts of revenue models on metrics like ARR and utilization
Created innovative hybrid services that improved CLV and balanced risk for clients and Sitetracker
Strong understanding of Salesforce as a platform, not just a CRM — including how to build and package services around it
Collaborated with and enabled SIs (e.g., Accenture, Capgemini) to co-deliver or resell services
Designed services tailored for partner delivery, including training, SOWs, and pricing frameworks
Built and executed joint GTM strategies that resulted in new pipeline and market reach
Quantified and optimized the impact of partner channels on services revenue and scalability

Responsibilities

Define and own the blueprint for innovative, revenue-generating services that drive long-term customer success
Drive the strategy, roadmap, and execution of new service offerings that scale customer outcomes and services revenue
Take full ownership of the services roadmap, shaping it from the ground up
Build the business case, the process, and the playbook for scale
Define what great looks like for Sitetracker’s services portfolio
Launch high-impact service offerings that support different stages of the customer lifecycle, from implementation to optimization
Align the roadmap with Sales, Product, Delivery, and Marketing to ensure services drive growth, value, and customer satisfaction
Build roadmaps for Forward-Deployed Engineering (FDE) and Professional Services / Learning & Development (L&D) portfolios
Drive a 10% YoY increase in services revenue
Within 90 days: Build a comprehensive understanding of Sitetracker’s current services, delivery model, and customer lifecycle
Within 90 days: Partner with the CCO and Services leaders to align on strategy, expectations, and success metrics
Within 90 days: Assess the current pipeline for service innovation and identify immediate wins or extensions

Skills

Services Product Management

Product Roadmap

Business Strategy

Customer Lifecycle

Revenue Growth

Professional Services

Learning & Development

Forward-Deployed Engineering

Sales Alignment

Product Alignment

Customer Success

SaaS Services

Sitetracker

Cloud-based project management for infrastructure

About Sitetracker

Sitetracker provides a cloud-based platform designed to help businesses manage and streamline their infrastructure projects, particularly for those in construction, engineering, telecom, and energy sectors. The software includes features for project forecasting, scheduling, cost control, payment management, and dispatching field technicians. It also offers analytics and reporting tools to assist businesses in making informed decisions. Built on Salesforce, Sitetracker benefits from advanced document management, machine learning, and strong security features. Unlike many competitors, Sitetracker also offers solutions for managing distributed assets, such as billboards and bus shelter ads, ensuring efficient deployment and communication across teams. The goal of Sitetracker is to enhance efficiency and control costs for companies handling a high volume of repeatable projects.

Palo Alto, CaliforniaHeadquarters

2013Year Founded

$148.8MTotal Funding

SERIES_DCompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

201-500Employees

Benefits

Remote Work Options

Risks

Reliance on Salesforce infrastructure poses risks if service terms change or outages occur.

Emerging SaaS competitors could erode Sitetracker's market share.

Geopolitical risks in international markets like the UK and Greece may affect operations.

Differentiation

Sitetracker integrates AI and automation for optimized asset lifecycle management.

The platform is built on Salesforce, offering advanced features and enterprise-grade security.

Sitetracker's GIS integration enhances geospatial data for improved asset tracking and management.

Upsides

Partnerships with EuroTeleSites and VETRO expand Sitetracker's market reach and capabilities.

Sitetracker's inclusion in the Deloitte Technology Fast 500 highlights its rapid growth.

Increased demand for cloud-based solutions in renewable energy boosts Sitetracker's market potential.

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