Senior Director, Head of Account Management – IQVIA Digital at IQVIA

New York, New York, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Pharmaceuticals, HealthcareIndustries

Requirements

10+ years of experience in account management, client services, or digital media leadership roles
Proven success leading large, complex teams and managing cross-functional initiatives
Deep familiarity with the media ecosystem, including programmatic, social, audience creation, email, endemic, and measurement
Strong understanding of HCP and DTC pharma advertising, including key players and dynamics
Strategic thinker with excellent communication and stakeholder management skills
Experience in healthcare, life sciences, or digital health preferred
Skilled in building (inferred from context)

Responsibilities

Lead and evolve a high-performing account management team across multiple product lines
Design and implement organizational structures that align talent with business needs
Foster a culture of accountability, innovation, and client-centricity
Optimize team structure to maximize scale and business support, specifically using quantitative metrics such as revenue targets and sales pipeline to support org design
Support the GTM strategy in the design of client-centric staffing and determine how the Account Management org structure aligns to this vision
Oversee delivery of MediaOS, Digital Media Data, Email, AIM, and Measurement solutions
Ensure seamless execution and delivery of products to clients, enabling revenue recognition
Monitor KPIs and VOC to ensure client satisfaction across IQVIA Digital offerings
Support key accounts and strategic initiatives while guiding your team through challenges and celebrating successes—ensuring alignment, resilience, and results
Partner with Sales to shape go-to-market strategies, client retention plans, and service models
Build strong relationships across pharma clients, agencies, publishers, and strategic partners
Represent the voice of the customer internally and advocate for scalable, innovative solutions
Support achievement of revenue targets and prioritize operational excellence in client delivery
Identify opportunities to expand client relationships and improve service efficiency
Own financial performance by supporting accurate forecasting and timely execution across client engagements
Drive operational efficiency and scalability by identifying cost optimization opportunities and supporting strategic resource planning
Work closely with Product, Operations, Delivery, and other functions to align on strategy and execution
Champion holistic client servicing across all IQVIA Digital products

Skills

Key technologies and capabilities for this role

Account ManagementTeam LeadershipOrganizational DesignGTM StrategyClient ServiceRevenue TargetsSales PipelineDigital ProductsClient-CentricityTalent Alignment

Questions & Answers

Common questions about this position

Is this a remote position or does it require being in a specific location?

To be eligible, you must reside in the same country where the job is located, but no specific city or remote policy is detailed.

What is the salary or compensation for this role?

This information is not specified in the job description.

What are the key skills or experiences needed for this position?

The role requires strategic leadership, client-focused expertise, organizational design skills using quantitative metrics like revenue targets, and experience overseeing delivery across digital products like MediaOS, Digital Media Data, AIM, Email, and Measurement.

What is the team size and structure like?

You will lead a high-impact team of 100+ professionals across multiple product lines, designing structures that align talent with business needs using metrics like revenue targets.

What kind of company culture can I expect?

The culture emphasizes accountability, innovation, client-centricity, operational excellence, and a fast-paced environment focused on client success and scalable growth.

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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