Senior Director, Core Market Operations - Direct Division at First American

Princeton, New Jersey, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, Title InsuranceIndustries

Requirements

Deep knowledge of title and escrow operations, including risk mitigation, compliance, and regulatory awareness
Demonstrates operational excellence & execution, driving efficiencies through process improvements and best practices
Strategic thinking to translate Division goals into actionable operational plans supporting growth and scalability, anticipating market trends
Leadership & talent development skills to build and lead high-performing teams through coaching, mentoring, and performance management
Ability to create a culture of accountability, employee engagement, and service excellence
Strong collaboration skills

Responsibilities

Lead regional title and escrow operations across multiple offices, ensuring high-quality service delivery and process consistency
Maintain compliance with company standards, regulatory requirements, and operational best practices
Identify opportunities to optimize workflows, improve productivity, and enhance service quality
Develop and execute operational strategies that support Division goals, scalability, and market development
Oversee and strengthen “core markets,” typically generating less than $30M in annual revenue but designated as foundational or strategic
Partner with Sales leadership to support market growth initiatives, customer experience expectations, and performance alignment
Provide leadership, coaching, and development for Directors, Area Managers, Branch Managers, and multi-office operational teams
Manage workforce planning, staffing, performance evaluations, and succession planning
Foster a culture aligned with First American’s values, emphasizing accountability, collaboration, and continuous improvement
Monitor and analyze operational KPIs, financial performance, and service-level metrics to ensure achievement of business goals
Lead the adoption and implementation of new systems, processes, and technologies to support operational effectiveness
Act as the key operational decision-maker within the region, proactively addressing issues and identifying opportunities

Skills

Key technologies and capabilities for this role

Title OperationsEscrow OperationsOperational LeadershipCompliance ManagementProcess ImprovementRevenue GenerationTeam LeadershipRegulatory Adherence

Questions & Answers

Common questions about this position

What is the salary or compensation for the Senior Director role?

This information is not specified in the job description.

Is this Senior Director position remote or does it require office presence?

This information is not specified in the job description.

What key skills and experience are required for this Senior Director position?

The role requires strong operational leadership in title and escrow operations, strategic planning to support division goals, and people leadership including coaching directors, managers, and teams, along with expertise in compliance, process optimization, and KPI analysis.

What is the company culture like at First American?

First American fosters an inclusive, people-first culture that emphasizes support, empowerment, innovation, accountability, collaboration, and continuous improvement, earning accolades like the Fortune 100 Best Companies to Work For for ten years.

What makes a strong candidate for the Senior Director, Core Market Operations role?

Strong candidates will have experience leading title and escrow operations across multiple offices, developing strategies for core markets under $30M revenue, partnering with sales for growth, and managing teams through coaching, performance evaluations, and succession planning.

First American

Provides title insurance and real estate services

About First American

First American provides title insurance, specialty insurance, and various real estate-related services. Their title insurance protects homebuyers and property owners from potential ownership disputes and financial losses related to real estate transactions. The company offers a platform called myFirstAm®, which allows users to access property information, manage orders, and streamline the closing process from any device. Unlike many competitors, First American has a vast database of property data, with over 5.5 billion document images, making it a leading provider of real estate data solutions. The company's goal is to facilitate smooth real estate transactions while ensuring that clients' investments are protected.

Santa Ana, CaliforniaHeadquarters

1889Year Founded

$800.2MTotal Funding

VENTURE_UNKNOWNCompany Stage

Financial Services, Real EstateIndustries

10,001+Employees

Benefits

401k matching

Health, vision, dental insurance

Professional development

Risks

Data breach allegations could harm First American's reputation and lead to legal issues.

Integration of Mother Lode may face challenges and financial risks.

Dependence on digital transformation poses risks if technology advances rapidly.

Differentiation

First American offers comprehensive title insurance and settlement services nationwide.

The company provides a vast database of over 5.5 billion document images.

First American's digital platform, myFirstAm®, enhances real estate transaction efficiency.

Upsides

Acquisition of Mother Lode expands First American's market share in California.

Docutech purchase boosts First American's digital mortgage revenue by 38%.

Growing fintech trends align with First American's digital transformation strategy.

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