Regional Operations Director – Field (Remote PST) at Pair Team

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, MedTechIndustries

Requirements

Strong operator capable of balancing strategic thinking with hands-on execution
Ability to identify performance gaps early and use data to guide decisions
Experience working cross-functionally with Product, Central Operations, Quality/Compliance, Finance, and Recruiting teams
Ability to serve as the operational point of accountability for the region
Alignment with Pair Team's values: Lead with integrity, Embrace challenges, Break through walls, Act beyond yourself, Care comes first

Responsibilities

Lead and develop a high-performing field team (LCMs, RNs, BHCMs), ensuring clear expectations, consistent accountability, and strong performance management
Manage operational and financial performance for the region, including OpEx oversight, productivity, workforce planning, and cost-to-serve targets
Monitor enrollment, caseload distribution, visit volumes, documentation quality, and program adherence to ensure reliable, high-quality execution
Oversee the full operational performance of the assigned region, ensuring financial targets, visit expectations, quality standards, and plan-driven requirements are met
Build and maintain regional operating rhythms, dashboards, SOPs, and performance routines
Work cross-functionally to remove barriers and support scale

Skills

Key technologies and capabilities for this role

Operations ManagementHealthcare OperationsTeam LeadershipCare CoordinationStakeholder ManagementProcess ImprovementStrategic PlanningField OperationsMedicaidMedicare

Questions & Answers

Common questions about this position

Is this Regional Operations Director position remote?

Yes, the position is remote and based in the PST time zone.

What are the core values at Pair Team?

Pair Team's core values are: Lead with integrity, Embrace challenges, Break through walls, Act beyond yourself, and Care comes first.

What does the Regional Operations Director role entail?

The role oversees full operational performance of an assigned region, managing a large distributed field team delivering Enhanced Care Management and community-based care, while ensuring financial targets, visit expectations, quality standards, and plan-driven requirements are met.

What skills or qualities are needed for this position?

The role requires being a strong operator who can balance strategic thinking with hands-on execution.

What is the salary or compensation for this role?

This information is not specified in the job description.

Pair Team

Connects vulnerable patients with local care teams

About Pair Team

Pair Team connects vulnerable patients with local care teams that provide physical, mental, and social services. They achieve this by partnering with large healthcare providers, hospitals, health systems, municipalities, shelters, and social support services. The company focuses on whole-person care, offering their services for free to patients by coordinating resources across their partner network. This model is funded through the Enhanced Care Management benefit of Medi-Cal, ensuring no cost to patients. Additionally, Pair Team compensates community partners for their involvement in patient care, creating a revenue stream for these organizations. They also provide extra support like virtual urgent care, free grocery delivery, and housing navigation, which enhances patient care and eases the workload for healthcare staff. Pair Team stands out by specifically targeting vulnerable populations and collaborating closely with community organizations to deliver comprehensive care.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$18.5MTotal Funding

SERIES_ACompany Stage

Social Impact, HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Vacation Policy

401(k) Retirement Plan

Phone/Internet Stipend

Risks

Over-reliance on Medi-Cal funding poses financial risks with policy changes.

Rapid expansion may strain operational capabilities and affect service quality.

AI integration could lead to data privacy concerns and regulatory challenges.

Differentiation

Pair Team integrates social support services into healthcare for vulnerable communities.

They offer a tech-enabled care team model for safety-net primary care systems.

Pair Team provides whole-person care as a free service to patients.

Upsides

Recent $9M funding will help expand Pair Team's network and scale operations.

CalAIM initiative offers significant opportunities for Pair Team's service expansion.

Appointment of Nate Favini as CMO could drive innovation in clinical services.

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